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CASE CLOSED |
RESOLVED |
May 5, 2014 |
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RENTAL DETAILS |
Address :
City, State - Zip : , - . |
COMPLAINT DETAILS (from renter) |
it passed 6 month till they promised to clean the carpet in the apartment at 10320 parkside ave #3nw oak lawn il .
when i asked for the help to fixed something in the apartment the property manager LISA BELLETTINI was very rude hang up the phone couple of times did not care about my needs!i live with 2 little babies at this apartment and i had to be without water for 7 days and this LISA BELLETTINI did not care about my needs to help to fix the issue was very rude with me said that this is not her business that i do not have the water and she told me to contact the village of oak lawn ill!i live in this apartment for 5 years was never late to pay my rent they never have any problems with me!and i do not understand why she treats me like that?!when i e-mailed LISA BELLETINI ,because i could not reach her by phone she asked me to stop e-mail her!i do not know who to call to get something fixed in my apartament in this issue the carpet is still not clean !!!!!!!!!!!!!!!!
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INVESTIGATING AGENT - REMARKS (20) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED. |
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SYSTEM |
Oct 11, 2013 |
Complaint Resolution Date: The landlord; Lisa Bellettini agreed to complete the tenant's proposed resolution by today. The RPA will allow updates during the next 7 days. If there are no further updates this case will be closed. |
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SYSTEM |
Oct 11, 2013 |
Complaint Resolution Date: The landlord; Lisa Bellettini agreed to complete the tenant's proposed resolution by today. The RPA will allow updates during the next 7 days. If there are no further updates this case will be closed. |
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SYSTEM |
Oct 11, 2013 |
Complaint Resolution Date: The landlord; Lisa Bellettini agreed to complete the tenant's proposed resolution by today. The RPA will allow updates during the next 7 days. If there are no further updates this case will be closed. |
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SYSTEM |
Sep 27, 2013 |
Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions. |
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SYSTEM |
Sep 27, 2013 |
Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance. |
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SYSTEM |
Sep 27, 2013 |
CASE REMAINS OPEN: The Complaint Case 23-2995 will remain open through 2013-10-11 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution. |
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SYSTEM |
Sep 27, 2013 |
Digital Signature Accepted: As a legally binding agreement the landlord; LISA BELLETTINI, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord. |
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SYSTEM |
Sep 27, 2013 |
LANDLORD AGREEMENT TO RESOLUTION: The Landlord; LISA BELLETTINI has agreed to accept the tenant's purposed resolution. my carpet needs to be clean as they promised Management has agreed to complete this agreement by: 2013-10-11. |
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SYSTEM |
Sep 27, 2013 |
Delivery Estimate: The complaint notice sent to LISA BELLETTINI 23-2995 palos hills, Illinois should have arrived or will arrive within 24 hours. |
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SYSTEM |
Sep 27, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2995 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Sep 27, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
LISA BELLETTINI
10205 S 86th terrace #210 palos hills, Illinois 60465
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42060025 |
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SYSTEM |
Sep 27, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2995. |
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SYSTEM |
Sep 27, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Sep 27, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Sep 24, 2013 |
The RPA server has sent an initial email complaint notice to LISA BELLETTINI OAK LAWN WORTH INVESTMENTS LLC concerning the Complaint filed by the tenant: it passed 6 month till they promise to clean the carpet in the apartment. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Sep 24, 2013 |
An email confirmation was sent to the tenant at 09-24-2013 16:46:24. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 24, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about it passed 6 month till they promise to clean the carpet in the apartment has been filed pertaining to 23-2995 or LISA BELLETTINI located in palos hills, Illinois 60465. Case is pending mailing confirmation. |
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SYSTEM |
Sep 24, 2013 |
Complaint 23-2995 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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