Landlord Complaint Record: #23-3061

Colony of springdale    |    Shirley Moreno    |    Cincinnati    ,    Ohio 45246    Landlord Complaint 23-3061


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-3061 Filing Date : Oct 1, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 2, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shirley Moreno RENTER : Kept Private
Property Name : colony of springdale      
Address : 1 kenilworth court Address : Kept Private
City, State - Zip : Cincinnati, Ohio - 45246. City, State - Zip : cincinnati, Ohio - 45246.
Phone : Kept Private Phone : Kept Private

COMPLAINT : pests/bed bugs
Fair Resolution according to renter :
  1. cancelation of pending extermination costs for bed bugs

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The state of Ohio states that the landlord shall be responsible for extermination fees associated with bed bugs not brought by tenant.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Oct 8, 2013 66.161.219.66 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 9, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 8, 2013 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Oct 8, 2013 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Oct 8, 2013 LANDLORD UNABLE: According to the response made by shirley moreno, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Oct 8, 2013 LANDLORD EXPLANATION: The Landlord shirley moreno cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: While we understand even the cleanest person can get bed bugs, the tenant did not move into a unit with them. The first complaint of seeing 2 bed bugs, was several months after move-in, persons knowledgable about bed bugs would realize that at the rate they multiply the first sighting of them would have been closer to the move-in and not now. The tenant moved into the apartment March 14, 2013. This apartment had no history of pest control issues. The tenant came in and complained she saw 2 "bed bugs" in September 2013. It is our policy signed and dated by the tenant that should they bring bed bugs into the unit they will be responsible for the exterminination charges. Again, this was signed and agreed to by the tenant both when applying for the unit and again prior to move-in. Therefor she will have to pay for the treatment.
SYSTEM Oct 5, 2013 Delivery Estimate: The complaint notice sent to shirley moreno colony of springdale cincinnati, Ohio should have arrived or will arrive within 24 hours.
SYSTEM Oct 2, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 08, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3061 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 2, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
shirley moreno
1 kenilworth court
cincinnati, Ohio 45246

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42066958
SYSTEM Oct 2, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3061.
SYSTEM Oct 2, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 2, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 1, 2013 An email confirmation was sent to the tenant at 10-01-2013 21:12:50. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 1, 2013 CONFIRMATION OF COMPLAINT: A complaint about pests/bed bugs has been filed pertaining to 23-3061 or shirley moreno located in cincinnati, Ohio 45246. Case is pending mailing confirmation.
SYSTEM Oct 1, 2013 Complaint 23-3061 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.