Landlord Complaint Record: #23-3257

Starbright    |    John Bradley, Property Manager; Nadim, Owner    |    Lebanon    ,    Indiana 46052    Landlord Complaint 23-3257


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CASE CLOSED RESOLVED Jan 16, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3257 Filing Date : Nov 5, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 5, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : John Bradley, Property Manager; Nadim, Owner RENTER : Kept Private
Property Name : Starbright      
Address : 920 Jackson St. Address : Kept Private
City, State - Zip : Lebanon, Indiana - 46052. City, State - Zip : Lebanon, Indiana - 46052.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Heating Issue
Fair Resolution according to renter :
  1. Should my heat go out again, the heating unit needs replacing.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Repairs have been hard to come by, and when the repairman does come to fix it, it is a temporary fix. The heat only works for a very short time, i.e., a week or so, and then it stops working again. This has been a recurring problem over the last couple of years leading me to believe the heating unit needs replacing, but they seem very reluctant to replace it to solve the problem. Temperatures are dropping outside at night, leaving my apartment very cold at night. I'm having to camp out in my bedroom under a sheet and two bedspreads with a small space heater running just to stay warm.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Nov 10, 2013 108.205.213.173 1.I received a call yesterday, Saturday, November 9th, 2013, from John Bradley, Property Manager. He asked if me if my heat was still working, to which I said "yes," but that I was not sure for how long, since my heat has quit shortly after repairs were done most recently. He then asked why then did I file a complaint. I informed him that I filed that complaint before my heat was fixed and since this was a recurring problem, I wanted to cover my bases and make sure it was documented. I also informed him that it was, in no way, a malicious attack against himself and Nadim, the building owner. I wanted to make sure he understood that. However, I informed him that should my heat go out again, perhaps they will consider replacing my heating unit to prevent any more issues with my heat popping up in the near future. John Bradley replied with a simple "okay" and the call was ended.
Renter Nov 8, 2013 108.205.213.173 1.Since the repairman came by yesterday, November 6th, the heat is still currently working. However, if it stops working again, which I expect is likely to happen, I hope that the heating unit will be replaced to avoid any further problems with my heat in the near future.

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Jan 16, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Jan 16, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 8, 2013 Delivery Estimate: The complaint notice sent to John Bradley, Property Manager; Nadim, Owner Starbright Lebanon, Indiana should have arrived or will arrive within 24 hours.
SYSTEM Nov 5, 2013 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42091869
SYSTEM Nov 5, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Nov 5, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 11, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3257 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 5, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
John Bradley, Property Manager; Nadim, Owner
920 Jackson St.
Lebanon, Indiana 46052

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42091869
SYSTEM Nov 5, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3257.
SYSTEM Nov 5, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 5, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Nov 5, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 5, 2013 An email confirmation was sent to the tenant at 11-05-2013 16:37:33. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 5, 2013 CONFIRMATION OF COMPLAINT: A complaint about Heating Issue has been filed pertaining to 23-3257 or John Bradley, Property Manager; Nadim, Owner located in Lebanon, Indiana 46052. Case is pending mailing confirmation.
SYSTEM Nov 5, 2013 Complaint 23-3257 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.