Landlord Complaint Record: #23-3345

Roya Rastkhiz At Astro Group LLC    |    Newtown Square    ,    Pennsylvania 19073    Landlord Complaint 23-3345


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3345 Filing Date : Nov 21, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 27, 2013
Bites
upload Kept Private Renter Nov 27, 2013
Bites
upload Kept Private Renter Nov 25, 2013
Cloths all in bags
upload Kept Private RPA Mailing Center Nov 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Roya Rastkhiz At Astro Group LLC RENTER : Kept Private
Property Name :      
Address : PO Box 228 Address : Kept Private
City, State - Zip : Newtown Square, Pennsylvania - 19073. City, State - Zip : Coatesville, Pennsylvania - 19320.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Security Deposit
  2. money for ruined brand new mattress
  3. pain and suffering for how we are living with bugs

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

When we moved in we were never told there were bed bugs here before n that the neighbor also had them, this was our first time living in the country so within 2 weeks my kids had bites on them i was just thinking they were mosquito bites because it was summer n never thinking bed bugs . then a few weeks past my son had to go to er bites from head to toe thinking maybe laundry soap. then i woke up one day n sa w a bug crawling on the woodwork to find out it was a bed bug. called landlord she text back not her problem. had health department out tried stuff they told me still here. called landlord sorry text landlord n she said again not her problem. we have new . we have the furniture store telling us my neighbor was infested with them nwhen they went to take there furniture back for her not paying. i have text messages with her saying she had rugs replaced in our apt n there should be no bed bugs left . well they live in woodwork n cracks first she said they were never here now she texts n says she removed carpet n there gone now. furniture ruined because of this n sleeping downstairs on air mattress n living with our cloths in bags.

LANDLORD / TENANT RESPONSES (3)
From Date IP Address Response
Renter Jan 4, 2014 71.123.33.181 1.us he tenants went to court on nov 26,2013 went in our favor beth denithorne n troy Thomas she had someone come in n spray on dec 13,2013 n when pest control guy came out then they give me a paper stating what would be done. first of all he said it was ok that we were here when he sprayed took him 15 min to spray n n never sprayed any other units still having same problem with bites. landlord said pest control said that they were gone.they are still here n she wont answer my texts.
Renter Nov 27, 2013 66.87.86.26 1.She was told by text about bed bugs more then one time n she said it was our problem not hers
Renter Nov 25, 2013 66.87.9.59 1.Reaction to bites

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 27, 2013 New image uploaded by Tenant.
SYSTEM Nov 27, 2013 New image uploaded by Tenant.
SYSTEM Nov 24, 2013 Delivery Estimate: The complaint notice sent to Roya Rastkhiz At Astro Group LLC 23-3345 Newtown Square, Pennsylvania should have arrived or will arrive within 24 hours.
SYSTEM Nov 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3345 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 24, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Roya Rastkhiz At Astro Group LLC
PO Box 228
Newtown Square, Pennsylvania 19073

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42103548
SYSTEM Nov 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3345.
SYSTEM Nov 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 21, 2013 An email confirmation was sent to the tenant at 11-21-2013 14:19:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 21, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-3345 or Roya Rastkhiz at Astro group LLC located in Newtown Square, Pennsylvania 19073. Case is pending mailing confirmation.
SYSTEM Nov 21, 2013 Complaint 23-3345 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.