Landlord Complaint Record: #23-3353

San Marina Apts    |    Not Available    |    Phoenix    ,    Arizona 85035    Landlord Complaint 23-3353


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CASE CLOSED FORCE REQUIRED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3353 Filing Date : Nov 22, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 24, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Not Available RENTER : Kept Private
Property Name : San Marina Apts      
Address : 7002 W. Indian School Rd Address : Kept Private
City, State - Zip : Phoenix, Arizona - 85035. City, State - Zip : Phoenix, Arizona - 85033.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issue
Fair Resolution according to renter :
  1. Repair Roof
  2. compensate for cleaning up.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The ceiling on my dining room has various leaks , water leaks through the side near the window. I personally notified the manager and she told me they would get to it as soon as they had time, this was back in late august, we had heavy rains sometime in the first or second week of september and again my dining room got flooded , I again looked to talk to the manager , but she was not in and a regular associate helped me and filed a work order, maintenance showed up a week later, I pointed out were the leaks were coming from and he left.It is 11/22/2013, three months later and my dining room is flooded again from the same leaks on the ceiling. the first time my computer got soaked and rendered useless , I have to buy a new computer, now it is negligence on their part.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM May 5, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 2, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 01, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 2, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Dec 1, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 24, 2013 Delivery Estimate: The complaint notice sent to Not Available 23-3353 Phoenix, Arizona should have arrived or will arrive within 24 hours.
SYSTEM Nov 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3353 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 24, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Not Available
7002 W. Indian School Rd
Phoenix, Arizona 85035

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42104112
SYSTEM Nov 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3353.
SYSTEM Nov 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 24, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 22, 2013 An email confirmation was sent to the tenant at 11-22-2013 10:28:58. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 22, 2013 An email confirmation was sent to the tenant at 11-22-2013 10:28:56. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 22, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair Issue has been filed pertaining to 23-3353 or not available located in Phoenix , Arizona 85035. Case is pending mailing confirmation.
SYSTEM Nov 22, 2013 Complaint 23-3353 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.