Landlord Complaint Record: #23-3648

Tiburon View    |    Jennifer Lynn Brugmann    |    Omaha    ,    Nebraska 68136    Landlord Complaint 23-3648


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-3648 Filing Date : Feb 4, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Feb 7, 2014
Jennifer Brugmann Application for Tiburon View Apartments.
upload Kept Private RPA Mailing Center Feb 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Lynn Brugmann RENTER : Kept Private
Property Name : Tiburon View      
Address : 16895 Oakmont Drive Address : Kept Private
City, State - Zip : Omaha, Nebraska - 68136. City, State - Zip : Gretna, Nebraska - 68028.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit
Fair Resolution according to renter :
  1. Refund $400.00 Deposti

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I went to Tiburon View appartment complex on 1/19/14. I did complete an application form that was explained to me by Judy Kirchmann that i needed to provide a $35.00 non refundable fee so they could run a check on my credit. I did view appartment #22 and was advised by Judy there was another couple wanting this appartment as well and if i placed a $400.00 deposit it would hold the appartment and if I chose to not rent with them it would not be cashed and returned. I recieved a phone call from the appartment complex on 1/30/14 stating the appartment was now ready and wanting to know when i would be able to come in and sign a lease and take possession of the appartment. I was out of town due to work and was unable to contact the appartment until 2/1/14 where I stated to Judy that I was not ready to move this weekend. Judy stated to me another couple was able to take possession of the appartment today. I told Judy if she had another couple - she could rent mine to them and I would like my deposit back. Judy stated she would speak with Sarah about this. If i would have known they were going to keep my deposit, i would have kept the appartment. Sarah cashed my $400.00 deposit on 2/3/14 and the check cleared on 2/4/14. I have asked Sarah via email to return my deposit and she refuses to do so.

LANDLORD / TENANT RESPONSES (14)
From Date IP Address Response
Renter Feb 16, 2014 70.198.0.92 I was never informed of a "72 hour" cancelation policy
Renter Feb 16, 2014 70.198.0.92 Offer an Alternative Resolution.
Landlord Feb 16, 2014 70.198.0.92 Offer an Alternative Resolution.
Renter Feb 16, 2014 70.198.0.92 I was never informed of a "72 hour" cancelation policy
Renter Feb 16, 2014 70.198.0.92 Offer an Alternative Resolution.
Landlord Feb 16, 2014 70.198.0.92 Offer an Alternative Resolution.
Renter Feb 14, 2014 70.198.4.95 1.Landlord has failed to provide proof of the 72 hour policy or rebuttal paragraph 6 in the application form. Please issue full refund.
Renter Feb 12, 2014 70.198.5.72 I was never informed of a "72 hour" cancelation policy
Renter Feb 12, 2014 70.198.5.72 Offer an Alternative Resolution.
Landlord Feb 12, 2014 216.58.230.221 Explain why you can't accept / Offer Alternative Resolution.
Renter Feb 10, 2014 70.198.5.116 I was never informed of a "72 hour" cancelation policy
Renter Feb 10, 2014 70.198.5.116 Offer an Alternative Resolution.
Landlord Feb 10, 2014 216.58.230.221 Explain why you can't accept / Offer Alternative Resolution.
Renter Feb 10, 2014 70.198.22.201 I was never informed of a "72 hour" cancelation policy
Renter Feb 10, 2014 70.198.22.201 Offer an Alternative Resolution.
Landlord Feb 10, 2014 70.198.22.201 Offer an Alternative Resolution.
Renter Feb 7, 2014 70.198.27.115 1.Please review the application provided by Tiburon. It states in paragraph 6
Renter Feb 7, 2014 70.198.27.115 I was never informed of a "72 hour" cancelation policy
Renter Feb 7, 2014 70.198.27.115 Explain why you can't accept / Offer Alternative Resolution.
Landlord Feb 7, 2014 216.58.230.221 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (152)
Agent Date Response
SYSTEM Feb 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 21, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 21, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 21, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 21, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 20, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 20, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 20, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 20, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Jennifer Lynn Brugmann. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Feb 20, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 20, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 20, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 20, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 20, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Feb 20, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Feb 20, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 20, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 20, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Feb 20, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 20, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Feb 20, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Feb 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 20, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 19, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 19, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 19, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 19, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 19, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 19, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 19, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 19, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 19, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 19, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 18, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 18, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 18, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 18, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 18, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 18, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 18, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 18, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 18, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 17, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 17, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 17, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 17, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 17, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 17, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 17, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Feb 17, 2014 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Feb 17, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 17, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 16, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 16, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 16, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. Landlord has failed to provide proof of the 72 hour policy or rebuttal paragraph 6 in the application form or provide any form indicating tenant was informed or signed stating she was aware of the 72 hour policy. Please issue full refund.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 16, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 16, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 16, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 16, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 16, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Jennifer Lynn Brugmann has offered the tenant an alternate resolution. The resolution purposed is: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 16, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 16, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 16, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. Landlord has failed to provide proof of the 72 hour policy or rebuttal paragraph 6 in the application form or provide any form indicating tenant was informed or signed stating she was aware of the 72 hour policy. Please issue full refund.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 16, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 16, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 16, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 16, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 16, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Seth D Perkins has offered the tenant an alternate resolution. The resolution purposed is: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 15, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 15, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 15, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 15, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 15, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 15, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 13, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 13, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 13, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 13, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 12, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 12, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 12, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. Landlord has failed to provide proof of the 72 hour policy or rebuttal paragraph 6 in the application form. Please issue full refund.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 12, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 12, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Feb 12, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Feb 12, 2014 LANDLORD UNABLE: According to the response made by Seth D Perkins, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Feb 12, 2014 LANDLORD EXPLANATION: The Landlord Seth D Perkins cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 10, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 10, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 10, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. I would like a refund of $400.00 due to I was never: informed of a 72 hour cancellation policy nor was this told or shown to me. I feel like I was duped into relinquishing my apartment by Judy who stated a couple was ready to take over my apartment. I would have never given up this apartment if I would have known I would not get my deposit. In the application I signed it stated in paragraph 6 I have 5 days from the day I was notified to get my deposit back. You stated an email was sent 1/28/14 and I was duped into giving up my apartment on 2/1/14 this is within the 5 days. Please refund. Also review your application and show me where the 72 hour policy is located along with an explanation of paragraph 6 where I am within my 5 days of email notification.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 10, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 10, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Feb 10, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Feb 10, 2014 LANDLORD UNABLE: According to the response made by Jennifer Lynn Brugmann, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Feb 10, 2014 LANDLORD EXPLANATION: The Landlord Jennifer Lynn Brugmann cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 10, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Feb 10, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 10, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. I would like a refund of $400.00 due to I was never: informed of a 72 hour cancellation policy nor was this told or shown to me. I feel like I was duped into relinquishing my apartment by Judy who stated a couple was ready to take over my apartment. I would have never given up this apartment if I would have known I would not get my deposit. In the application I signed it stated in paragraph 6 I have 5 days from the day I was notified to get my deposit back. You stated an email was sent 1/28/14 and I was duped into giving up my apartment on 2/1/14 this is within the 5 days. Please refund.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 10, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 10, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 10, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 10, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 10, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Seth D Perkins has offered the tenant an alternate resolution. The resolution purposed is: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 10, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Feb 10, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Feb 7, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Feb 7, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 7, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 7, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Sarah Hosier has offered the tenant an alternate resolution. The resolution purposed is: 1. I am writing in response to the request to have the deposit of $400 returned to Jennifer Brugmann from the Tiburon View Apartments. Unfortunately, the deposit is not able to be returned as the cancellation of the application was made more than 72 hours after the deposit was received by Tiburon Vue Apartments. The application and deposit were received by Tiburon Vue Apartments on January 19, 2014 from Jennifer Brugmann. Jennifer did not give notice of cancellation until February 1st, 2014. Per the Rental Application Agreement if the application is cancelled more than 72 hours from the time the deposit is received the deposit is non-refundable. If the cancellation would have been made within 72 hours the full $400 deposit would have been refundable. Jennifer was left a voicemail on January 22nd and January 24 stating that she had been approved to move in to Tiburon View Apartments and also sent an email to confirm the approval on January 28th. Tiburon View Apartments was not notified of the cancellation until February 1st, which exceeds the maximum 72 hours to cancel without forfeiting the deposit. As previously mentioned the deposit is not refundable, but we are willing to apply the deposit to a different apartment if Jennifer would move into Tiburon View Apartments within 90 days of the application on January 19th and a new deposit would not be required. Thank you. Seth Perkins
2. .

Explanation: Although the deposit is not refundable, Tiburon View Apartments will apply the deposit to another apartment at Tiburon Vue if Jennifer were to move in within 90 days of the application dated January 19, 2014 and no further deposit would be required.
SYSTEM Feb 7, 2014 New file uploaded by Landlord.
SYSTEM Feb 6, 2014 Delivery Estimate: The complaint notice sent to Sarah Hosier 23-3648 Omaha, Nebraska should have arrived or will arrive within 24 hours.
SYSTEM Feb 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3648 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Feb 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Sarah Hosier
16895 Oakmont Drive
Omaha, Nebraska 68136

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Feb 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3648.
SYSTEM Feb 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Feb 6, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Feb 4, 2014 The RPA server has sent an initial email complaint notice to Sarah Hosier Tiburon View concerning the Complaint filed by the tenant: Security Deposit. The email address was provided by the tenant at the time of filing.
SYSTEM Feb 4, 2014 An email confirmation was sent to the tenant at 02-04-2014 11:52:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Feb 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit has been filed pertaining to 23-3648 or Sarah Hosier located in Omaha, Nebraska 68136. Case is pending mailing confirmation.
SYSTEM Feb 4, 2014 Complaint 23-3648 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.