Landlord Complaint Record: #23-3871

Landmark Double Creek    |    Kelly Lehman    |    Austin    ,    Texas 78748    Landlord Complaint 23-3871


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3871 Filing Date : Apr 2, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Kelly Lehman RENTER : Kept Private
Property Name : Landmark Double Creek      
Address : 11301 Farrah Lane Address : Kept Private
City, State - Zip : Austin, Texas - 78748. City, State - Zip : Austin, Texas - 78748.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Implied Habitability Warranty E.g: Bed Bugs
Fair Resolution according to renter :
  1. I Believe I Should Not Be Held Responsible For Paying The Extermination Fees Of Bed Bugs In My Apartment Complex.
  2. APARTMENT SHOULD PAY FEES OR HELP WITH COST
  3. APRTMENT TOLD ME I HAD 24 HOURS TO PAY FOR IT OR I WOULD GET EVICTED.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Iv'e lived in my apartment for 11 months and suddenly I have bed bugs. I immediately told my landlord and they had their guy come out and do an evaluation. they confirmed that I do and they are very minor and early stages. i saw the invoice it was going to cost $300 bucks. my landlord calls me and tells me about the situation and told me they will be charging me 300 plus tax and they cannot do any work until $300 is paid in full. they are not even remotely trying to assume any responsibility or even pay half of the bill. I am about to move out next month, i dont feel i should pay to have their property exterminated. also the fact that i am moving i need to save money and 300 is a big hit for me right now.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 3, 2014 Delivery Estimate: The complaint notice sent to Kelly Lehman 23-3871 Austin, Texas should have arrived or will arrive within 24 hours.
SYSTEM Apr 3, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Apr 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3871 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Kelly Lehman
11301 Farrah Lane
Austin, Texas 78748

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Apr 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3871.
SYSTEM Apr 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 3, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 2, 2014 An email confirmation was sent to the tenant at 04-02-2014 11:49:44. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 2, 2014 CONFIRMATION OF COMPLAINT: A complaint about breach of implied habitability warranty e.g: Bed Bugs has been filed pertaining to 23-3871 or Kelly Lehman located in Austin, Texas 78748. Case is pending mailing confirmation.
SYSTEM Apr 2, 2014 Complaint 23-3871 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.