Landlord Complaint Record: #23-3924

Landmark At Lake Village North    |    Landmark at Lake Village North    |    Garland    ,    Texas 75043    Landlord Complaint 23-3924


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CASE CLOSED MET MINIMUM REQUIREMENT Jul 3, 2014


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 23-3924 Filing Date : Apr 14, 2014
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Landmark at Lake Village North RENTER : Kept Private
Property Name : Landmark At Lake Village North      
Address : 241 East Interstate 30 Address : Kept Private
City, State - Zip : Garland, Texas - 75043. City, State - Zip : Garland , TX - 75043.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Agreement
Fair Resolution according to renter :
  1. Termination Of Lease without fault

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

We moved into the dwelling 3610.306 on March 28, 2014 and the apartment was not properly cleaned. We requested that pest control come out because at the time we thought we had a severe case of ants because we would wake up with severe bite marks covered all over our body. We were told by management that pest control comes out every Friday to spray the premises, but pest control never showed up. On April 11, 2014 I was doing my daily routine of making my bed, and I noticed a little brown bug that I had never seen before. I snapped a quick picture of the bug and uploaded the picture in a search engine online and I quickly found out it was a bed bug. Shortly after my discovery I contacted management and expressed my concerns to them in regards to the bed bugs. My significant other made a trip to the leasing office in attempted to get clarity to a resolution to the problem. He was told that this would be a top priority, but we still have to wallow in this infested apartment. Overall we are truly dissatisfied with the quality of life provide by landmark at lake village north and we feel that it would be in both parties best interest if we could part ways. Due to them being in breach of contract because of inhabitable living, which is a threat to our health and safety.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Landlord May 29, 2014 71.164.176.23 Explain why you can't accept / Offer Alternative Resolution.
Renter May 18, 2014 50.117.34.29 First and foremost Landmark At Lake Village North has not given us a reasonable resolution in regards to the given situation. Every time we have spoken with management at Landmark at Lake Village North we have not been able to fully address the situation at hand. Because the Mangers at Landmark at Lake Village North dance around the issue. And have claimed that this problem (BedBugs)is not Landmark at Lake Villages North fault and neither is our fault. However as a landlord it is your duty to provide us with a safe place to live by law, and we were also under the impression that we would receive a habitable dewelling. Management has also told us that it is not their responsibility to take care of the given problem(BedBugs). Our personal property is still damaged and we are still seeking to be compensated for our belongings. Our bed is tainted and infested with bed bugs and we do not desire to sleep on top of bed bugs, our clothing needs to professional washed and cleaned. We are still seeking to be reimbursed for all the money we have given Landmark at Lake Village North i.e The two months rent plus the pro-rate fees, Deposit fee, Application
Renter May 18, 2014 50.117.34.29 Explain why you can't accept / Offer Alternative Resolution.
Landlord May 8, 2014 71.164.176.23 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (40)
Agent Date Response
SYSTEM Jul 3, 2014 The case has been resolved as 'Met Minimum Requirement'.
SYSTEM May 29, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM May 29, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM May 29, 2014 LANDLORD UNABLE: According to the response made by Landmark at Lake Village North, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM May 29, 2014 LANDLORD EXPLANATION: The Landlord Landmark at Lake Village North cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We have spoken to you in person and have offered reasonable accommodation and solution. Please come to the office to discuss your lease further. Thank you
SYSTEM May 29, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Landmark at Lake Village North in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM May 29, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM May 22, 2014 Case 23-3924 is re-opened by System.
SYSTEM May 21, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM May 21, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM May 21, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM May 21, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM May 21, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM May 21, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 21, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM May 21, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM May 21, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM May 14, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM May 14, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM May 11, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM May 8, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM May 8, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM May 8, 2014 LANDLORD UNABLE: According to the response made by Judy Ventura, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM May 8, 2014 LANDLORD EXPLANATION: The Landlord Judy Ventura cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: We have spoken to you in person and have offered reasonable accommodation and solution. Please come to the office to discuss your lease further. Thank you
SYSTEM Apr 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 22, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Judy Ventura in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Apr 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 15, 2014 Delivery Estimate: The complaint notice sent to Judy Ventura 23-3924 Garland, Texas should have arrived or will arrive within 24 hours.
SYSTEM Apr 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3924 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Judy Ventura
241 East Interstate 30
Garland, Texas 75043

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Apr 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3924.
SYSTEM Apr 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 14, 2014 The RPA server has sent an initial email complaint notice to Judy Ventura Landmark At Lake Village North concerning the Complaint filed by the tenant: Breach Of Agreement. The email address was provided by the tenant at the time of filing.
SYSTEM Apr 14, 2014 An email confirmation was sent to the tenant at 04-14-2014 03:13:11. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 14, 2014 CONFIRMATION OF COMPLAINT: A complaint about Breach of Agreement has been filed pertaining to 23-3924 or Judy Ventura located in Garland, Texas 75043. Case is pending mailing confirmation.
SYSTEM Apr 14, 2014 Complaint 23-3924 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.