Landlord Complaint Record: #23-3952

Mountain Crest    |    Marci durelli, Anchor Pacifica    |    Pasadena    ,    California 91106    Landlord Complaint 23-3952


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 


REPORT ONLY : This case will not be assigned to an RPA® Agent.
Case Number : 23-3952 Filing Date : Apr 22, 2014
Investigating Agent : N/A (Report Only) Case Disposition : N/A (Report Only)
Complaint Level : Code Landlord Response : N/A (Report Only)

SUPPORTING DETAILS N/A (Report Only)
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Marci durelli, Anchor Pacifica RENTER : Kept Private
Property Name : Mountain Crest      
Address : 1010 E Union st Address : Kept Private
City, State - Zip : Pasadena, California - 91106. City, State - Zip : Ontario, California - 91761.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Outrageous move out charges
Fair Resolution according to renter :
  1. Excessive fees to be excused

RENTAL DETAILS
Address               :   1481 w 7th st #44
City, State - Zip   :   Upland, California - 91786.

COMPLAINT DETAILS (from renter)

Moved out December 2011 and received a bill in January 2012 requesting a payment of just under $2000 after keeping my security deposit of $500. Per my rental rights I immediately requested copies of invoices/receipts to show proof of charges but did not receive within the time allotted by law. Requested again numerous times and finally received a voicemail confirming they will sent. Now into March 2012, still no receipts/invoices. Contacted anchor Pacifica again but no response. Early 2013, bill was passed to collections attorney. Explained to attorney that I will not pay such an amount until I see proof of charges. He understood my position and he requested this information from Anchor Pacifica and they conveniently provided them to him which was then passed to me with an email from an anchor Pacifica employee admitting that one of the charges was less than they originally charged me (ie. $250 was actually $200) there was also a charge for new countertops when the manager confirmed they were fine during our walk thru. (I also have pictures from the walk thru) While she she also explained they don't have physical proof that the receipts were ever sent to me to begin with back in 2012 she quickly dropped the total amount from just under $2000 down to $791. Given the cost discrepancies and the immediate drop in the total amount due, it proved to me that this company is unprofessional and dishonest. I then wanted to clarify if this new total of $791 included my $500 deposit and in the process of waiting for an answer to settle this once and for all, it was placed on my credit report under collections, for the full amount of under $2000 in June $2013. After admitting to at least one discrepancy in the cost, Anchor Pacifica still placed this on my credit report with an incorrect total amount. I have a very strong, positive rental history and am a responsible, respectful tenant. Never have I seen such outrageous charges and in fact received all or most of my security deposit after move out. With that said I am prepared to provide references from previous rental companies and pictures upon moving out of Mountain Crest

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 2, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 01, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 2, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 1, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Marci durelli, Anchor Pacifica in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM May 1, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 24, 2014 Delivery Estimate: The complaint notice sent to Marci durelli, Anchor Pacifica 23-3952 Pasadena, California should have arrived or will arrive within 24 hours.
SYSTEM Apr 24, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 30, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3952 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 24, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Marci durelli, Anchor Pacifica
1010 E Union st
Pasadena, California 91106

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Apr 24, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3952.
SYSTEM Apr 24, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 24, 2014 Complaint Accepted by RPA and is pending further processing.