Landlord Complaint Record: #23-4139

The Villages At Louetta    |    Candice    |    Spring    ,    Texas 77379    Landlord Complaint 23-4139


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4139 Filing Date : May 30, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 4, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Candice RENTER : Kept Private
Property Name : The Villages At Louetta      
Address : 5015 Louetta Address : Kept Private
City, State - Zip : Spring, Texas - 77379. City, State - Zip : Spring, Texas - 77388.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs Found In Apartment, Inhabitable Living Situation
Fair Resolution according to renter :
  1. That The Apartment Was Responsible For The Infestation
  2. to get out of my lease and not pay for their bug problem

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

After finding bed bugs in my apartment I approached the management and was immediately scorned and shut out from them. Thay informed me it was my responsibility to pay for it and that I can only use their company to do so. The apartment next to me and the one below me have recently been gutted and remodeled and it was when we noticed the problem. Management stated that we are responsible now for all costs in building if further infestation and we must pay their company and can't have a second opinion.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jun 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jun 3, 2014 Delivery Estimate: The complaint notice sent to Candice 23-4139 Spring, Texas should have arrived or will arrive within 24 hours.
SYSTEM Jun 3, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jun 3, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 09, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4139 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 3, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Candice
5015 Louetta
Spring, Texas 77379

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Jun 3, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4139.
SYSTEM Jun 3, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jun 3, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM May 30, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs found in apartment, inhabitable living situation has been filed pertaining to 23-4139 or Candice located in Spring , Texas 77379. Case is pending mailing confirmation.
SYSTEM May 30, 2014 Complaint 23-4139 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.