Landlord Complaint Record: #23-4207

The Lodge at Westover Hills    |    Roger Huerta    |    SAN ANTONIO    ,    Texas 78251    Landlord Complaint 23-4207


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 


REPORT ONLY : This case will not be assigned to an RPA® Agent.
Case Number : 23-4207 Filing Date : Jun 10, 2014
Investigating Agent : N/A (Report Only) Case Disposition : N/A (Report Only)
Complaint Level : Code Landlord Response : N/A (Report Only)

SUPPORTING DETAILS N/A (Report Only)
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Roger Huerta RENTER : Kept Private
Property Name : The Lodge at Westover Hills      
Address : The Lodge at Westover Hill 9931 Hyatt Resort Drive Address : Kept Private
City, State - Zip : SAN ANTONIO, Texas - 78251. City, State - Zip : SAN ANTONIO, Texas - 78251.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Uninhabitable
Fair Resolution according to renter :
  1. Refund Rent for 1 month
  2. Hotel reimbursement
  3. RPA Fee Reimbursement

RENTAL DETAILS
Address               :   9931 HYATT RESORT DRIVE APT 715
City, State - Zip   :   SAN ANTONIO, Texas - 78251.

COMPLAINT DETAILS (from renter)

June 9th a constant banging that lasted from 9 am to 3 pm. A refurbishment of carpet caused them to disturb the peace and quiet of my family and I. June 10th they used some type of chemical upstairs that caused it to permeate my entire apartment causing a headache, nausea, blurred vision and a dry mouth in myself by just being there for an hour. It caused my Mother to use her inhaler multiple times while watching my 9 month old child. It caused nausea and a headache in my wife. I sent my 9 month old away to be with her grandmother for the night and my wife and I, if the smell does not dissipate, will stay the night in a hotel.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jul 2, 2014 172.12.67.129 1.I have been unable to speak with the owner of the property and as far as I know has no knowledge of this incident and the property manager has no authority to make any reimbursement. The response from the property manager has been inadequate as for my loss of time in my dwelling and the costs I have incurred being unable to live in my apartment. I was directed to a comment card and have sent letters to the address listed as well as e-mails. This address was 1800 E Deere Ave., Santa Ana, CA 92705. Fax # 1949-251-9417; email: MSAdm@rentanapt.com.

INVESTIGATING AGENT - REMARKS (21)
Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jul 2, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Jul 2, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Roger Huerta. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Jul 2, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Roger Huerta The Lodge at Westover Hills, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Jul 2, 2014 WARNING! The landlord; Roger Huerta, of The Lodge at Westover Hills SAN ANTONIO, Texas 78251 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Jun 30, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Roger Huerta, The Lodge at Westover Hills failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Jun 30, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Jun 29, 2014 FINAL EMAIL TO LANDLORD: The RPA has sent a final email to the landlord to request a response to this complaint concerning "Uninhabitable." The landlord has also been provided with other written notices. Complaint is pending a response from the landlord or manager.
SYSTEM Jun 29, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Jun 20, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 19, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 20, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 19, 2014 EMAIL TO LANDLORD: The RPA has sent an email reminder to Roger Huerta in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Jun 19, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jun 12, 2014 Delivery Estimate: The complaint notice sent to Roger Huerta 23-4207 SAN ANTONIO, Texas should have arrived or will arrive within 24 hours.
SYSTEM Jun 12, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jun 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4207 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Roger Huerta
The Lodge at Westover Hill 9931 Hyatt Resort Drive
SAN ANTONIO, Texas 78251

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Jun 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4207.
SYSTEM Jun 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jun 12, 2014 Complaint Accepted by RPA and is pending further processing.