Landlord Complaint Record: #23-4303

Loretta Connelly    |    Amarillo    ,    Texas 79108    Landlord Complaint 23-4303


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Jun 27, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4303 Filing Date : Jun 26, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Loretta Connelly RENTER : Kept Private
Property Name :      
Address : 4401 Hetrick Dr. Address : Kept Private
City, State - Zip : Amarillo, Texas - 79108. City, State - Zip : Amarillo, Texas - 79108.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Refund Deposit Of $350

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Our first night staying at the location, we went to bed and noticed what looked like beetles. We were unaware what they were until we searched it on my phone. After determining they were bed bugs, we contacted the rental property owner (Loretta) that night. We were unable to stay there because there were so many bed bugs. The following day, she stated an exterminator had come out that following morning and put down some powder to kill the bugs. After she had reassured us that the powder would kill the bugs, we went back to the location. Two nights late, I woke up with two bite marks on my legs. I told landlord we could no longer stay there because it was putting my newborn son in danger. The landlord advised us AFTER moving in that she had an exterminator out there to kill the bed bugs before us moving in. We were not told any of this previous to signing lease and moving in. After contacting the landlord, she agreed to let us out of the lease, but would not sign a paper saying we could not be help responsible for the bed bug problems. She would not give us our deposit back and then stated we were trying take advantage of her because she was elderly. She has admitted to family having bed bugs but is still trying to put the blame on my wife and I who have never had bed bugs before. We had Terminix come out and inspect the property and told us that the location was infested with Bed Bugs and that if we had brought them, they couldn't have multiplied that fast and moved into the walls that quickly. He said they had to have been there before us moving in. The infestation was also in the cabinets above the bed, and was advised that they move up off of the ground when their is a chemical on the floor so they can get away from it. Landlord also stated that she did not want an exterminator out there and that she has her own "personal" exterminator whom we have not met or heard her say his name.


LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jun 27, 2014 69.6.179.18 I wish to cancel this Case. Full name is Randall Chase Morrison. DOB 03/14/1993.


INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Jun 28, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Jun 27, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.

SYSTEM Jun 27, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Jun 27, 2014 Delivery Estimate: The complaint notice sent to Loretta Connelly 23-4303 Amarillo, Texas should have arrived or will arrive within 24 hours.

SYSTEM Jun 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 03, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4303 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jun 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Loretta Connelly
4401 Hetrick Dr.
Amarillo, Texas 79108

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0

SYSTEM Jun 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4303.

SYSTEM Jun 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.

SYSTEM Jun 27, 2014 Complaint Accepted by RPA and is pending further processing.

SYSTEM Jun 26, 2014 An email confirmation was sent to the tenant at 06-26-2014 22:41:34. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Jun 26, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-4303 or Loretta Connelly located in Amarillo, Texas 79108. Case is pending mailing confirmation.

SYSTEM Jun 26, 2014 Complaint 23-4303 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.