Landlord Complaint Record: #23-4515

Solero At Plantation    |    Stephanie Miller    |    Plantation    ,    Florida 33325    Landlord Complaint 23-4515


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CASE CLOSED MEDIATION REFUSED Aug 6, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-4515 Filing Date : Jul 28, 2014
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 31, 2014
Ms. Stephanie Miller admitted in her email that they experienced

LANDLORD / MGR : Stephanie Miller RENTER : Kept Private
Property Name : Solero At Plantation      
Address : 13500 NW 3rd St. Address : Kept Private
City, State - Zip : Plantation, Florida - 33325. City, State - Zip : Boca Raton, Florida - 33469.
Phone : Kept Private Phone : Kept Private

COMPLAINT : They Did Not Give Me Back My Deposit: $$254.78
Fair Resolution according to renter :
  1. I Want My Deposit Back: Solero At Plantation Owes Me :$ 254.78 From July 24th 2014
  2. I want interest for this amount, because I always paid my rent in time. They charge you $100/day if you delay.
  3. I want an interest of $100/day of delay because I didnt get my deposit back.
  4. I want to have all the calculations done one more time. They charged me $38 dollars for water instead of $25.
  5. I want Stephanie Mathaey public apologize, through a letter because she called me crazy.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I want my deposit back: $ 254.78 as Kristina L. Benjamin from Solero at Plantation wrote on the final document. I want $100/day of delay to be paid because I didn't get my money in 30 days as I was told by Stephanie Miller. I want the calculations to be done one more time; they charged me $38 for water and before an employee from there wrote that I have to pay $25. I want a letter from Stephanie Mathaey in order to apologize for her behavior, she called me crazy, because I didn't want to pay $300 as Kelly, her employee calculated, telling that I can not pay so much money for water since I left the apartment on June 19th 2014.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jul 31, 2014 50.138.49.207 Ms. Stephanie Miller admitted in her email that they experienced "a glitch in our system and your refund was dropped". My questions are: Can somebody assure me that the calculations have been done properly? Was my fault that Greystar experienced glitches in their system? Was it stipulated in the lease contract that if they experience a glitch in the system, they might not refund the deposit in 30 days, without any penalties? Second, I have some issues that I want to invoke: • I didn't get any Notice of Intention on June 27 and ever. I need the proof that Greystar sent that letter and the letter itself; • Please, see attached the FINAL BILL from Solero for $38.22 which I am sure is wrong (it took 30 minutes to Ms. Stephanie Mathaey to calculate, because their system is faulty). There was no discussion about any other amount to be paid; • Please, see attached the calculations made by Ms. Kelly ..., an employee of Solero, on green paper; the total amount is $58.86, the calculation was done in the same day with the one made by Ms. Stephanie Mathaey, after I said that I do not agree to pay $322 for utilities, because this is the amount Ms. Kelly asked me to pay at the beginning. • Please, see attached the calculations made by another employee from Solero, I do no remember her name, a few days before...she said I'll have to pay $20 dollars; • Please, see attached the last bill, for utility billing period 04/26/2014-05/25/2014 - I had to pay $33.86 for one month. Now, Greystar asks me to pay $38.22 $6.64= $44.86 for less than a month???? Not to mention that this last bill was issued for $1,622.10. • Please, see attached the document signed by Ms. Kristina Benjamin who wrote that the Deposit TO BE REFUND IS $254.78, without mentioning anything about another presumed Notice of Intention to Impose Claim; • Please, read the lease contract one more time and see that Greystar supposed to give me the deposit in 30 days after I moved out. They didn't!!! • Please, talk with Ms. Stephanie Miller, she apologized because they didn't send me the check in time. I have her e-mail and I'll forward it to you if needed. • Since I didn't get any Notice of Intention nor the deposit check, I can still make objection to these charges, the procedure is not closed. Correction can be done. Still. So, I want Greystar to pay interest $100/day of delay. • I want Ms. Stephanie Mathaey public apologies for calling me crazy when I said their IT system is faulty.
Renter Jul 31, 2014 50.138.49.207 Explain why you can't accept / Offer Alternative Resolution.
Landlord Jul 31, 2014 99.98.126.36 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (22)
Agent Date Response
SYSTEM Aug 7, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Aug 6, 2014 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Aug 6, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Aug 6, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 6, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Aug 3, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Jul 31, 2014 New file uploaded by Tenant.
SYSTEM Jul 31, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Jul 31, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Jul 31, 2014 LANDLORD UNABLE: According to the response made by Stephanie Mathaey, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Jul 31, 2014 LANDLORD EXPLANATION: The Landlord Stephanie Mathaey cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: On June 27, 2014, the Landlord sent you its Notice of Intention to Impose Claim on Security Deposit, via certified mail to your forwarding address. That Notice indicated that you were being assessed $6.64 in rent charges and $38.22 in final utility charges, for total sum of $44.86. Therefore, after assessing these charges, and crediting your deposit on hand of $293.00, you are entitled to a refund of $248.14. In response to your claim for “penalties” and your objection to the amount of the water bill, such claims are denied as you have waived your right to any objection to these charges, pursuant to Florida Statute 83.49. Your refund, in the amount of $248.14, has been sent to your forwarding address under separate cover.
SYSTEM Jul 30, 2014 Delivery Estimate: The complaint notice sent to Stephanie Mathaey 23-4515 Plantation, Florida should have arrived or will arrive within 24 hours.
SYSTEM Jul 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4515 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Stephanie Mathaey
13500 NW 3rd St.
Plantation, Florida 33325

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Jul 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4515.
SYSTEM Jul 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jul 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 28, 2014 The RPA server has sent an initial email complaint notice to Stephanie Mathaey Solero At Plantation concerning the Complaint filed by the tenant: They Did Not Give Me Back My Deposit: $$254.78. The email address was provided by the tenant at the time of filing.
SYSTEM Jul 28, 2014 An email confirmation was sent to the tenant at 07-28-2014 17:09:21. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jul 28, 2014 CONFIRMATION OF COMPLAINT: A complaint about They did not give me back my deposit: $$254.78 has been filed pertaining to 23-4515 or Stephanie Mathaey located in Plantation, Florida 33325. Case is pending mailing confirmation.
SYSTEM Jul 28, 2014 Complaint 23-4515 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.