Landlord Complaint Record: #23-4611

Venetian Bay    |    Louise H.Smith, Jim Batenchuk/ Charles Rutenberg Realtor    |    Sanford    ,    Florida 32771    Landlord Complaint 23-4611


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4611 Filing Date : Aug 12, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 26, 2014
Sales associate
upload Kept Private Renter Aug 26, 2014
Request of rent after foreclosure
upload Kept Private Renter Aug 26, 2014
Foreclosure took place on May 8 2014
upload Kept Private Renter Aug 26, 2014
Prove of employment with Charles Rutenburg
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Aug 30, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Louise H.Smith, Jim Batenchuk/ Charles Rutenberg Realtor RENTER : Kept Private
Property Name : Venetian Bay      
Address : Louise H. Smith Personally Collected @ 206 Venetian Bay Cir Address : Kept Private
City, State - Zip : Sanford, Florida - 32771. City, State - Zip : Deland, Florida - 32724.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Refund. Home Was Foreclosed On May 8, 2014.
Fair Resolution according to renter :
  1. Refund $2,400.00 Deposit, 2. Reimburse For RPA Fees. 3.Financial Crime Against The Elderly.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The home was foreclosed on May 8, 2014.On may 4,2014 Ms. Smith came to collect rent, at that time my husband and I told her we would gladly pay for the four days before the foreclosure, but not for the whole month. Ms, Smith then said she would have to bring us a three day notice which she did on may 16,2014. Ms. Smith did not live up to her duty to inform us as to where the Deposit moneys had been deposited,when asked at the end of the first lease she said that the owner Donald Perrando who lived in California had the moneys and would send it to us if and when we move. We know that according to the law that when a landlord rents a house to tenants he is legally bound to deliver the rental during the lease,however the lease was violated when the property went into foreclosure.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Aug 26, 2014 107.145.15.70 1.I am adding a copy of the sale of the property at 206 Venetian Bay Circle, Sanford Fl. 32771.as proof that the foreclosure took place on 8th of May, 2014. Included also is the listing that was published through Charles Rutenberg Realty, the agency with which she was employed. Ms. Smith continued to demand rent for the time after the foreclosure took place, when we refused she served us with a 3 Day notice also included as evidence. Further Ms Smith misrepresented her status as a Realtor when in truth she is a Sales Associate which according to Florida Real Estate Law prohibits Sales Associates from handling funds. . Business card image also included as proof..

INVESTIGATING AGENT - REMARKS (21)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Aug 26, 2014 New image uploaded by Tenant.
SYSTEM Aug 26, 2014 New image uploaded by Tenant.
SYSTEM Aug 26, 2014 New image uploaded by Tenant.
SYSTEM Aug 26, 2014 New image uploaded by Tenant.
SYSTEM Aug 25, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 01, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4611 is pending final notice and response from landlord.
SYSTEM Aug 25, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Aug 25, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Aug 25, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Aug 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: August 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Aug 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Aug 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Aug 15, 2014 Delivery Estimate: The complaint notice sent to Louise H.Smith, Jim Batenchuk/ Charles Rutenberg Realtor 23-4611 Sanford, Florida should have arrived or will arrive within 24 hours.
SYSTEM Aug 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4611 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Louise H.Smith, Jim Batenchuk/ Charles Rutenberg Realtor
Louise H. Smith Personally Collected @ 206 Venetian Bay Cir
Sanford, Florida 32771

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4611.
SYSTEM Aug 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 12, 2014 An email confirmation was sent to the tenant at 08-12-2014 22:35:48. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 12, 2014 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit Refund. Home was foreclosed on May 8, 2014. has been filed pertaining to 23-4611 or Louise H.Smith, Jim Batenchuk/ Charles Rutenberg Realtor located in Sanford, Florida 32771. Case is pending mailing confirmation.
SYSTEM Aug 12, 2014 Complaint 23-4611 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.