Landlord Complaint Record: #23-4696

26 Cheswold Blvd    |    Harbor Club Leasing    |    Newark    ,    Delaware 19713    Landlord Complaint 23-4696


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4696 Filing Date : Aug 29, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 30, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 9, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Harbor Club Leasing RENTER : Kept Private
Property Name : 26 Cheswold Blvd      
Address : 26 Cheswold Blvd Address : Kept Private
City, State - Zip : Newark, Delaware - 19713. City, State - Zip : Newark, Delaware - 19713.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. Someone To Come Out Immediately And Take Care Of The Problem Regardless Of The Cost 2. Decrease In Next Months Ren

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

About two weeks ago, our building was told that there was a concenr of bedbugs and tthey were going to inspect. My apartment was supposedly bedbug free. I had been noticing bite marks on me and my kids but assumed then we were good until a week later when I saw adult size bed bugs about 3 on my couch...I called everyday for a week and noone has come out. It's about to be a holiday weekend and I'm concerned I am going to have an infestation. I even brought the ecofriendly spray can.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (28)
Agent Date Response
SYSTEM Sep 29, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 29, 2014 FINAL DISPOSITION: FORCE REQUIRED! Management failed to resolve this complaint.
SYSTEM Sep 29, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Sep 29, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Sep 22, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Sep 22, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Sep 19, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Sep 19, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Harbor Club Leasing 26 Cheswold Blvd, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Sep 19, 2014 WARNING! The landlord; Harbor Club Leasing, of 26 Cheswold Blvd Newark, Delaware 19713 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Sep 17, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Harbor Club Leasing, 26 Cheswold Blvd failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Sep 17, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Sep 16, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Sep 9, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 16, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4696 is pending final notice and response from landlord.
SYSTEM Sep 9, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 9, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Sep 9, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Aug 30, 2014 Delivery Estimate: The complaint notice sent to Harbor Club Leasing 23-4696 Newark, Delaware should have arrived or will arrive within 24 hours.
SYSTEM Aug 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4696 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Harbor Club Leasing
26 Cheswold Blvd
Newark, Delaware 19713

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Aug 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4696.
SYSTEM Aug 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 29, 2014 An email confirmation was sent to the tenant at 08-29-2014 03:21:27. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 29, 2014 CONFIRMATION OF COMPLAINT: A complaint about bedbugs has been filed pertaining to 23-4696 or Harbor Club Leasing located in Newark , Delaware 19713. Case is pending mailing confirmation.
SYSTEM Aug 29, 2014 Complaint 23-4696 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.