Landlord Complaint Record: #23-4726

Beachwood Apartments    |    Elizabeth Mendoza    |    Anaheim    ,    California 92804    Landlord Complaint 23-4726


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CASE CLOSED CASE DROPPED Sep 4, 2014


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4726 Filing Date : Sep 4, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Elizabeth Mendoza RENTER : Kept Private
Property Name : Beachwood Apartments      
Address : 2970 W. Orange Avenue Address : Kept Private
City, State - Zip : Anaheim, California - 92804. City, State - Zip : Seal Beach, California - 90740.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Amount they want to keep From Our Security Deposit

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The apartments are trying to charge us over $400 to replace a carpet that they are accusing our pets of ruining apparently from pet urine,which is not possible because both bedrooms had gates blocking them while we lived there so the animals could not get into the carpeted areas for a reason. Also I am a stay at home mom with two kids hill my husband works 14 hour days in the military so i was home 24-7 and would know if they went to the bathroom which like i said before they couldn't because the bedrooms were gated off from them. We never had a problem while living there until now that we moved out and they are accusing us of theses damages that are not that bad to need to replace it and $400 from us. They are accusing us of lying about the problem which we know we are not and theres no way to prove that it was our animals and wans't there before we moved in because the majority of the stain is on the underside of the carpet and i highly doubt they uninstall their carpets every time someone moves out. They claimed the people before us didn't have pets but while we lived there a year there were people who had pets but didn't tell the office they had pets because they think the extra pet rent charge was too much.


LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (7)
Agent Date Response
SYSTEM Sep 4, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.

SYSTEM Sep 4, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.

SYSTEM Sep 4, 2014 An email confirmation was sent to the tenant at 09-04-2014 13:50:31. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 4, 2014 An email confirmation was sent to the tenant at 09-04-2014 00:21:44. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 4, 2014 An email confirmation was sent to the tenant at 09-04-2014 00:19:21. The email included a confirmation of the complaint filing, case number, and pin.

SYSTEM Sep 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-4726 or Elizabeth Mendoza located in anaheim, California 92804. Case is pending mailing confirmation.

SYSTEM Sep 4, 2014 Complaint 23-4726 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.