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CASE CLOSED |
CASE DROPPED |
Sep 4, 2014 |
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RENTAL DETAILS |
Address :
City, State - Zip : , - . |
COMPLAINT DETAILS (from renter) |
The apartments are trying to charge us over $400 to replace a carpet that they are accusing our pets of ruining apparently from pet urine,which is not possible because both bedrooms had gates blocking them while we lived there so the animals could not get into the carpeted areas for a reason. Also I am a stay at home mom with two kids hill my husband works 14 hour days in the military so i was home 24-7 and would know if they went to the bathroom which like i said before they couldn't because the bedrooms were gated off from them. We never had a problem while living there until now that we moved out and they are accusing us of theses damages that are not that bad to need to replace it and $400 from us. They are accusing us of lying about the problem which we know we are not and theres no way to prove that it was our animals and wans't there before we moved in because the majority of the stain is on the underside of the carpet and i highly doubt they uninstall their carpets every time someone moves out. They claimed the people before us didn't have pets but while we lived there a year there were people who had pets but didn't tell the office they had pets because they think the extra pet rent charge was too much.
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INVESTIGATING AGENT - REMARKS (7) |
Agent |
Date |
Response |
SYSTEM |
Sep 4, 2014 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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SYSTEM |
Sep 4, 2014 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Sep 4, 2014 |
An email confirmation was sent to the tenant at 09-04-2014 13:50:31. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 4, 2014 |
An email confirmation was sent to the tenant at 09-04-2014 00:21:44. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 4, 2014 |
An email confirmation was sent to the tenant at 09-04-2014 00:19:21. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Sep 4, 2014 |
CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-4726 or Elizabeth Mendoza located in anaheim, California 92804. Case is pending mailing confirmation. |
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SYSTEM |
Sep 4, 2014 |
Complaint 23-4726 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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