Landlord Complaint Record: #23-4729

Greg Kloehn    |    Oakland    ,    California 94608    Landlord Complaint 23-4729


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CASE CLOSED CASE DROPPED Sep 18, 2014


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-4729 Filing Date : Sep 4, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 4, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 14, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Greg Kloehn RENTER : Kept Private
Property Name :      
Address : 2864 Helen St. Address : Kept Private
City, State - Zip : Oakland, California - 94608. City, State - Zip : Oakland, California - 94613.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Problem
Fair Resolution according to renter :
  1. Call Pest Control, Tentant Reimburses Costs

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

After leaving for a month, and having Airbnb guests, my mattress has been contaminated with bedbugs. I have been working on the problem since it was discovered, cleaning the mattress, sealing the mattress and box spring and washing/drying my clothes and belongings. The guests that stayed have admitted to bringing in the bedbugs, I contacted Airbnb and they have agreed to cover pest control costs. I would like to have a pest control expert survey the room and find a eco-friendly solution to the problem. I have been researching for the last few days and my findings have shown that getting rid of furniture is not a viable solution to a bed bug problem. It can result in even more costs as the bugs can infest new furniture. We spoke over the phone and Greg said that he wants me to throw away all of my furniture. I understand why he might be worried that the infestation will spread throughout the house but I do not think that it's the best, or most effective solution. I think getting a pest control expert first is much better.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (20)
Agent Date Response
SYSTEM Sep 18, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Sep 18, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 14, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: September 21, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-4729 is pending final notice and response from landlord.
SYSTEM Sep 14, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 14, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Sep 14, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Sep 12, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: September 11, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Sep 12, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Sep 11, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 8, 2014 An email confirmation was sent to the tenant at 09-08-2014 23:21:22. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 7, 2014 Delivery Estimate: The complaint notice sent to Greg Kloehn Oakland, California should have arrived or will arrive within 24 hours.
SYSTEM Sep 4, 2014 An email confirmation was sent to the tenant at 09-04-2014 12:27:30. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 4, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 10, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4729 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 4, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Greg Kloehn
2864 Helen St.
Oakland, California 94608

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 4, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4729.
SYSTEM Sep 4, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 4, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 4, 2014 An email confirmation was sent to the tenant at 09-04-2014 12:09:51. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 4, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Problem has been filed pertaining to 23-4729 or Greg Kloehn located in Oakland, California 94608. Case is pending mailing confirmation.
SYSTEM Sep 4, 2014 Complaint 23-4729 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.