Landlord Complaint Record: #23-4869

Ashford Belmar    |    Lindsey Jones    |    Lakewood    ,    Colorado 80226    Landlord Complaint 23-4869


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CASE CLOSED RESOLVED Sep 29, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4869 Filing Date : Sep 25, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Lindsey Jones RENTER : Kept Private
Property Name : Ashford Belmar      
Address : 7301 W Ohio Avenue Address : Kept Private
City, State - Zip : Lakewood, Colorado - 80226. City, State - Zip : Lakewood, Colorado - 80226.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Major Repair In Bedroom Of A One Bedroom Apartment
Fair Resolution according to renter :
  1. Relocation During Major Repair Days
  2. No rent for the month due to the only bedroom can not be used for weeks and potentially more

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I am Muhammad Imam Akimaya, a resident at a one bedroom apartment unit at Ashford Belmar. Currently, I live with my wife who is 31-weeks pregnant. Since September 15, there has been a water leakage and dripping from the ceiling. The maintenance have come and checked on it, but only until September 22 that they discovered that there is a water pipe that is broken causing a substantial leakage on the ceiling. The way they discovered it was by making 3 (three) big holes on the ceiling to actually check it. Since that day, me and my expecting wife have not been able to use the bedroom (the only bedroom in the apartment unit) because the leak are all over the place. This has caused some stress to my expecting wife. Obviously, the three big holes in the ceiling are not going to stay. The property owner have to cover that and fix the dry wall and the ceiling that are damp and have different shades due to the water damage. There will be some construction to cover up the holes, some painting, and putting up the dry wall. They confirmed that they will do this. However, this is posing serious threat to the health of my expecting wife. Sawdust, paint and glue (adhesive) are not to be breathed by the workers and especially my expecting wife. The holes are on the ceiling of the bedroom, meaning that we will not able to use the bedroom until they have finished cleaning up even though the apartment unit only has 1 (one) bedroom. Furthermore, given the size of the unit, it is impossible to isolate the air from the other rooms, not to mention that the repair will definitely take a few days.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 26, 2014 98.245.211.154 I accept the landlord's resolution offer to transfer to another unit within the community and continue the lease. If possible, we want the transfer to be immediate before reparation is carried out. Thank you.
Renter Sep 26, 2014 98.245.211.154 Accept Landlord's Resolution.
Landlord Sep 26, 2014 75.71.124.126 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (25)
Agent Date Response
SYSTEM Sep 29, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Sep 29, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 29, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Sep 29, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Sep 28, 2014 Delivery Estimate: The complaint notice sent to Lindsey Jones Ashford Belmar Lakewood, Colorado should have arrived or will arrive within 24 hours.
SYSTEM Sep 26, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Sep 26, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Sep 26, 2014 CASE REMAINS OPEN: The Complaint Case 23-4869 will remain open through 2014-09-26 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Sep 26, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Lindsey Jones, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Sep 26, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Lindsey Jones has agreed to accept the tenant's purposed resolution. Relocation During Major Repair Days Management has agreed to complete this agreement by: 2014-09-26.
SYSTEM Sep 26, 2014 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Sep 26, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Sep 26, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Sep 26, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Sep 26, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Lindsey Jones has offered the tenant an alternate resolution. The resolution purposed is: 1. Tenant may transfer and continue their lease within the community to another unit of the same type. If they choose not to exercise the aforementioned option, repairs to their current apartment home will completed on or before agreed upon date of 9/27 and management will offset any electricity/utility bill increase due to use of blower fans.

Explanation: The plumbing repairs and water extraction resulting from the leak have been completed as of 9/23/14. The drywall repairs will be completed by end of business 9/27/14 as promised to tenant by management during our discussion in the management office on 9/23/144. The intervening days were taken to ensure the drywall dried thoroughly through use of blower fans into ventilation holes prior to repairing the drywall over the ventilation holes. Tenant's unit was provided with blowers to circulate the air and speed up the dry out of the drywall. No adhesives are used in the drywall repair process and unit has been habitable and livable through the duration of the repair process. The leak did not constitute an incident of catastrophic damage as represented by the tenant. We do apologize for any inconvenience the tenant may have experienced.
SYSTEM Sep 26, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 02, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4869 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 26, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Lindsey Jones
7301 W Ohio Avenue
Lakewood, Colorado 80226

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Sep 26, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4869.
SYSTEM Sep 26, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 26, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 25, 2014 The RPA server has sent an initial email complaint notice to Lindsey Jones Ashford Belmar concerning the Complaint filed by the tenant: Major Repair In Bedroom Of A One Bedroom Apartment. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 25, 2014 An email confirmation was sent to the tenant at 09-25-2014 20:43:39. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 25, 2014 CONFIRMATION OF COMPLAINT: A complaint about Major Repair in bedroom of a one bedroom apartment has been filed pertaining to 23-4869 or Lindsey Jones located in Lakewood, Colorado 80226. Case is pending mailing confirmation.
SYSTEM Sep 25, 2014 Complaint 23-4869 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.