Landlord Complaint Record: #23-4877

City Limits Apts    |    Cypress Companies    |    Dallas    ,    Texas 75287    Landlord Complaint 23-4877


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-4877 Filing Date : Sep 27, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 29, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Cypress Companies RENTER : Kept Private
Property Name : City Limits Apts      
Address : 18809 Lina St. Address : Kept Private
City, State - Zip : Dallas, Texas - 75287. City, State - Zip : Dallas, Texas - 75287.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Issues
Fair Resolution according to renter :
  1. Treat Apt And Be Released From Lease So I Can Move

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have had bedbug problems since i moved here in April of 2013. I have brought this up with the management on multiple occasions. They have treated twice but the problem persists. I gave notice and was told I needed to be bug free and the exterminator would be out to do so. No one came at all. I was charged over $100/mo for being here without a lease so i signed a 7 month lease. My girlfriend wants to move in together so i left a $150 deposit to hold a larger apt but was told after they took it I can't move and the money was not returned.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Dec 13, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 5, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 04, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 5, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Oct 4, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Sep 30, 2014 Delivery Estimate: The complaint notice sent to Cypress Companies City Limits Apts Dallas, Texas should have arrived or will arrive within 24 hours.
SYSTEM Sep 27, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 27, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 03, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4877 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 27, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Cypress Companies
18809 Lina St.
Dallas, Texas 75287

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Sep 27, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4877.
SYSTEM Sep 27, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 27, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 27, 2014 An email confirmation was sent to the tenant at 09-27-2014 11:45:43. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 27, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug issues has been filed pertaining to 23-4877 or Cypress Companies located in dallas, Texas 75287. Case is pending mailing confirmation.
SYSTEM Sep 27, 2014 Complaint 23-4877 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.