Landlord Complaint Record: #23-4901

Greater New Hampshire Prop LLC    |    Shawn    |    Los Angeles    ,    California 90020    Landlord Complaint 23-4901


Dispute or Remove Record
Page Options Page Options Page Options
  Print this page
  Email this page
CASE CLOSED RESOLVED Oct 7, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-4901 Filing Date : Oct 1, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 1, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Shawn RENTER : Kept Private
Property Name : Greater New Hampshire Prop LLC      
Address : 3251 W. 6th Street Address : Kept Private
City, State - Zip : Los Angeles, California - 90020. City, State - Zip : Los Angeles, California - 90020.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach Of Agreement
Fair Resolution according to renter :
  1. To Terminate My Lease
  2. To get my deposit refunded ($899.00)
  3. To be released from any further liabilities after termination
  4. To be reimbursed for RPA fees, legal fees, expenses accumulated, and damages
  5. To receive $1,355.27 from rent paid while not living in the apartment due to incident

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

When my bed bug problem was first discovered on Thursday August 7, I left the apartment immediately and repeatedly called the manager of the building with no response. I also waited outside my manager’s building for hours over the span of many days hoping that someone would go in or come out since the intercom system is not functioning, and I have no access to the building. Meanwhile, I had to find an alternative place to live since I was being bitten numerous times every night, and the apartment was unlivable. When I was finally able to see the manager, it was August 27th in the evening when she happened to be in my building. I told her about my bed bug problem, and she informed me that she would get someone to come out to the apartment the next day. Again, nothing happened until my father waited for a few hours outside her building on September 3rd for a chance opportunity of meeting her. When he did, she tried to say that the bed bugs had come from my furniture which I had had to throw out the previous week. This makes no sense for several reasons: I had lived with that furniture in a previous apartment for a year with no incidents. I didn’t start getting bitten until a month after I moved in. There are reviews and complaints that I found online with other tenants complaining of bed bugs. As previously stated, the management assured me that the apartment would be inspected and sprayed to prevent any pest, which includes bed bugs, prior to my entry. I signed the rental lease contract in good-faith and reasonable expectation that the apartment would be void of such pests. This was not the case as the apartment had evidences of bed bugs and cockroaches inhabiting the apartment still. He was finally directed to the renting company LA Rentals who then set up appointments for spraying. The dates we were told were September 8th and September 22. Since it began on August 7, the matter was not handled in a timely and reasonable manner expected in this situation.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 2, 2014 209.66.92.254 1.There are health risks associated with bed bugs and the pesticides used. In the time before and between sprays, I was told that I was expected to live in the conditions of my apartment by the manager of my building. This was impossible for two main reasons: I have allergic reactions to the bites, and the pesticides used specifically to deal with bed bugs have been shown to be detrimental to human health. Research shows that those with asthma, which I have, are at particular risk.
I finally moved back into my apartment on September 23. When I arrived I had two notices waiting for me from the two previous spray days telling me when they would be there to spray: September 8th and September 19th. These notices informed me when someone had been in my apartment and for what purpose. The next day, September 24th, I came home from work at 8:30PM to see that my apartment had been entered again. This time without any prior notice. I could tell this because I had left my windows open to air out the pesticide smell and had closed my doors. The windows were closed and the doors were all open. As a woman who lives alone, it is unacceptable that anyone should enter my home without prior notice. More so than that, it is a reasonable expectation for a renter to feel safe within his or her own apartment. It is a clear violation to enter my living space without prior notice as seen in section 9 of my leasing contract.
Renter Oct 2, 2014 209.66.92.254 1.There are health risks associated with bed bugs and the pesticides used. In the time before and between sprays, I was told that I was expected to live in the conditions of my apartment by the manager of my building. This was impossible for two main reasons: I have allergic reactions to the bites, and the pesticides used specifically to deal with bed bugs have been shown to be detrimental to human health. Research shows that those with asthma, which I have, are at particular risk.

INVESTIGATING AGENT - REMARKS (16)
Agent Date Response
SYSTEM Oct 8, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 7, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Oct 7, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Oct 4, 2014 Delivery Estimate: The complaint notice sent to Shawn Greater New Hampshire Prop LLC Los Angeles, California should have arrived or will arrive within 24 hours.
SYSTEM Oct 1, 2014 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42306102
SYSTEM Oct 1, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Oct 1, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 07, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-4901 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 1, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Shawn
3251 W. 6th Street
Los Angeles, California 90020

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42306102
SYSTEM Oct 1, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-4901.
SYSTEM Oct 1, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 1, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Oct 1, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 1, 2014 The RPA server has sent an initial email complaint notice to Shawn Greater New Hampshire Prop LLC concerning the Complaint filed by the tenant: Breach Of Agreement. The email address was provided by the tenant at the time of filing.
SYSTEM Oct 1, 2014 An email confirmation was sent to the tenant at 10-01-2014 17:10:18. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 1, 2014 CONFIRMATION OF COMPLAINT: A complaint about Breach of Agreement has been filed pertaining to 23-4901 or Shawn located in Los Angeles, California 90020. Case is pending mailing confirmation.
SYSTEM Oct 1, 2014 Complaint 23-4901 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.