Landlord Complaint Record: #23-5080

Shadow Canyon Apartments    |    Liz Bell    |    Hemet    ,    California 92545    Landlord Complaint 23-5080


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-5080 Filing Date : Oct 29, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Liz Bell RENTER : Kept Private
Property Name : Shadow Canyon Apartments      
Address : 3030 W. Acacia Ave Address : Kept Private
City, State - Zip : Hemet, California - 92545. City, State - Zip : Hemet, California - 92543.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit Problems
Fair Resolution according to renter :
  1. Refund $525.00 Security Deposit And $500.00 For All My Time Fighting This And Costs To Move.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The apartment in question (H103) was left in better condition than when I moved in. The carpet had burns in it and the bathtub also had burns in it and was so worn out after 30 plus years it was brown inside. I have pictures taken on the day I moved out and I have a witness who was there when I locked the door and returned the keys. I was harassed by the apartment employees from the time in moved in until I moved out. I have a Service Dog who has been with me for 11yrs and I felt I would have problems with the management from the time I moved in which I did. I had the carpet cleaned after 2 months due to it's condition. I was told the carpet was going to be replaced which never happened. I was confronted by Liz Bell about a couple of dirty towels hanging on the patio to dry before washing while other apartments have bookshelves and can collections on theirs. I was confronted by management about looking into apartments when I was taking my dog out at night to go to the bathroom which never happened and had the Police called on me about the same thing. When the officer laughed and told Liz Bell that he had known me for years and would not take a report because he didn't believe her the harassment got worse. I was looking to move but I was evicted with 15 days notice which was hard as I'm disabled and cannot drive or walk long distance. I had to purchase boxes and hire a mover for $300.00 and borrow funds to move into another apartment. I had a massive head injury in 2012 with left me unable to remember what I had done day to day. After 4 weeks I received a check from Woodside Management Group for $77.56 for money not spent to refurbish their apartment. The charges were $75.00 for carpet cleaning, $20.00 for odor treatment on carpet, $68.00 for 4hrs cleaning, $35.00 for lock change, $132.00 for partial painting for dog odor, $47.82 for psid-91991880, and $69.12 for psid-92496085. I hired a cleaning person to clean the apartment on Sept 14 2014 to clean the kitchen, bathroom and tub. I paid all gas, electric, water, sewer and trash bills and have receipts for all of them. I contacted the management group and they said that they would not refund any monies to me. They took $447.44 from me. I have filed complaints with the ADA. I have pictures and copies of checks and money orders for all payments made.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Nov 7, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 7, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 6, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Oct 30, 2014 Delivery Estimate: The complaint notice sent to Liz Bell 23-5080 Hemet, California should have arrived or will arrive within 24 hours.
SYSTEM Oct 30, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Oct 30, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5080 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 30, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Liz Bell
3030 W. Acacia Ave
Hemet, California 92545

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Oct 30, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5080.
SYSTEM Oct 30, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Oct 30, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 29, 2014 An email confirmation was sent to the tenant at 10-29-2014 17:59:10. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 29, 2014 An email confirmation was sent to the tenant at 10-29-2014 17:57:24. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Oct 29, 2014 CONFIRMATION OF COMPLAINT: A complaint about Deposit Problems has been filed pertaining to 23-5080 or Liz Bell located in Hemet, California 92545. Case is pending mailing confirmation.
SYSTEM Oct 29, 2014 Complaint 23-5080 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.