Landlord Complaint Record: #23-5104

Pine Forest Apartments    |    Naomi    |    Dickinson    ,    Texas 77539    Landlord Complaint 23-5104


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CASE CLOSED RESOLVED Dec 12, 2014


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-5104 Filing Date : Nov 3, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 5, 2014
A revised bill was left at my door 11/5. I do not know how they came up with the new charges since they were adamant that the original bill was correct. I do appreciate the lowering of my bill but am still left with the original concerns. I do not know who the electric provider is. Centerpoint says it is not their lines. Texas New Mexico Power says the lines belong to them but they are not sure how the complex is getting power because it is not running through them and can even see that their master meter is really messed up. I do not know why I am being charged 12 cents per kilowatt because both power providers claim that is too high for my address especially since it is a commercial property. Electricity is coming in somehow, but no-one knows how. They are profiting from our charges. Even though they lowered the original bill, I still have no answers. They will not even show me the master bill and will not give me my EISID number so I can have someone check the lines or even switch over to my own service.
upload Kept Private Renter Nov 3, 2014
Please look over utilities section....with the added paper they had us sign regarding disconnection. I would also like my fees I have paid to you, to be reimbursed by the apartment complex.
upload Kept Private Renter Nov 3, 2014
Please look over utilities section....with the added paper they had us sign regarding disconnection. I would also like my fees I have paid to you, to be reimbursed by the apartment complex.
upload Kept Private RPA Mailing Center Nov 5, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Naomi RENTER : Kept Private
Property Name : Pine Forest Apartments      
Address : 406 Deats Rd Address : Kept Private
City, State - Zip : Dickinson, Texas - 77539. City, State - Zip : Dickinson, Texas - 77539.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Electricity Billing/ Rental Agreement/ Appliances/Roaches
Fair Resolution according to renter :
  1. Correct Electric Bills, Fix Charges Not Included On Rental Agreement, Get A Dish Washer Or Discount On Rent

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

They over charge on electricity. I believe they are charging me the last tenants bill on top of my monthly electric bill cost. they claim i'm using over 1300 kilowatts a month and i've been looking at my meter and i've only been using 97 kilowatts a week. i called TNMP (the owners of the power lines in this area) and they have no record of my apartment complex having any electric providers now or in the past. They also said that the master meter here is not correct. The readings are very off and something is going on. TNMP also said that i have no record of any account under my name and there is no record of my kilowatt hours. I've spoken with several neighbors and the apartment complex will not tell them nor me who provides electricity to the complex. They will not show me the bill they receive or anything that shows proof of any charge that we receive from an electric company. They have also added several addemdums that we had to sign that were not mentioned in the rental agreement. One of these was that they would charge me $199 disconnection fee if i decide to use a different electrical company because apparently since my electric bill is in their name, they get charged that much for it to be disconnected. This doesn't make sense to me because in the rental agreement, it says that they are not responsible for electric. All of the tenants are having the same issues I am and none of us get any answers. We are just forced to pay whatever they tell us to. There is also many more problems here. Please contact that as soon as possible.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Dec 8, 2014 98.197.187.100 1.Talking with owner for resolutions. I will update his response.

INVESTIGATING AGENT - REMARKS (32)
Agent Date Response
SYSTEM Dec 12, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Dec 4, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Dec 1, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Dec 1, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Naomi Pine Forest Apartments, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Dec 1, 2014 WARNING! The landlord; Naomi, of Pine Forest Apartments Dickinson, Texas 77539 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Nov 30, 2014 RESPONSE DEADLINE DUE TODAY: Management has been provided with a final opportunity to respond to this complaint through bu 7:00PM today. Management has failed to respond to previously mailed written notices concerning this complaint.
SYSTEM Nov 23, 2014 Landlord Third response dead-line has been set for: November 30, 2014. This is the landlord / manager's last opportunity to respond to complaint case: 23-5104 .
SYSTEM Nov 23, 2014 3rd NOTICE: The RPA rarely sends out 3rd notices to landlords. A 3rd notice typically indicates that the landlord is unwilling to cooperate or refusing to cooperate. The 3rd Notice has been mailed and is expected to arrive within 3 days.
SYSTEM Nov 23, 2014 3rd Written Notice: The 3rd and final written notice has been printed, addressed and processed for delivery. USPS has confirmed acceptance of the notice which is in route for delivery. USPS Confirmation: 0
SYSTEM Nov 23, 2014 3rd Mailing Requested: At the time of filing the tenant requested a 3rd mailing should the landlord fail to respond. As per the tenant's request the RPA will be preparing one 3rd and final written notice which will be mailed to the landlord in hopes to resolve this complaint.
SYSTEM Nov 21, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Naomi, Pine Forest Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Nov 21, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Nov 20, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Nov 13, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: November 20, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-5104 is pending final notice and response from landlord.
SYSTEM Nov 13, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 13, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Nov 13, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Nov 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 6, 2014 Delivery Estimate: The complaint notice sent to Naomi Pine Forest Apartments Dickinson, Texas should have arrived or will arrive within 24 hours.
SYSTEM Nov 5, 2014 New file uploaded by Tenant.
SYSTEM Nov 4, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 10, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5104 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 4, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Naomi
406 Deats Rd
Dickinson, Texas 77539

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Nov 4, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5104.
SYSTEM Nov 4, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 4, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 3, 2014 New file uploaded by Tenant.
SYSTEM Nov 3, 2014 New file uploaded by Tenant.
SYSTEM Nov 3, 2014 An email confirmation was sent to the tenant at 11-03-2014 20:15:02. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 3, 2014 CONFIRMATION OF COMPLAINT: A complaint about Electricity Billing/ Rental Agreement/ Appliances/Roaches has been filed pertaining to 23-5104 or Naomi located in dickinson, Texas 77539. Case is pending mailing confirmation.
SYSTEM Nov 3, 2014 Complaint 23-5104 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.