Landlord Complaint Record: #23-5111

Asset Campus Housing    |    Amber Dukes    |    Tampa    ,    Florida 33617    Landlord Complaint 23-5111


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CASE CLOSED CASE DROPPED Nov 17, 2014


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-5111 Filing Date : Nov 5, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 10, 2014
Live bed bug captured
upload Kept Private Renter Nov 10, 2014
Example of the bites suffered by victim Kahveh Saramout
upload Kept Private Renter Nov 10, 2014
Some of the various bed bugs found in the course of the occupancy #5
upload Kept Private Renter Nov 10, 2014
Some of the various bed bugs found in the course of the occupancy #4
upload Kept Private Renter Nov 10, 2014
Some of the various bed bugs found in the course of the occupancy #3
upload Kept Private Renter Nov 10, 2014
Some of the various bed bugs found in the course of the occupancy #2
upload Kept Private Renter Nov 10, 2014
Some of the various bed bugs found in the course of the occupancy #1
upload Kept Private Renter Nov 10, 2014
Extremely painful bites suffered by victim Kahveh Saramout
upload Kept Private Renter Nov 10, 2014
more blood stains and bed bugs
upload Kept Private Renter Nov 10, 2014
Expand to 100% magnification since compression will hide details. Red spots are the blood of victim Kahveh Saramout. Image includes date, time and geo location in the EXIF data.
upload Kept Private Renter Nov 10, 2014
Expand to 100% magnification since compression will hide details. Red spots are the blood of victim Kahveh Saramout. Image includes date, time and geo location in the EXIF data.
upload Kept Private RPA Mailing Center Nov 6, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Amber Dukes RENTER : Kept Private
Property Name : Asset Campus Housing      
Address : 5610 Graduate Cir Address : Kept Private
City, State - Zip : Tampa, Florida - 33617. City, State - Zip : Tampa, Florida - 33617.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Continuing Bed Bug Infestation.
Fair Resolution according to renter :
  1. Termination of lease
  2. Compensation for pain and suffering
  3. Compensation for all current or future medical bills as a result of bed bugs
  4. Compensation for all damaged or discarded furniture, bedding, or clothing as a result of bed bugs
  5. Refund of all rent payments made to date and compensation for all moving expenses

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I moved into college court 3 months ago, and since day one I have been battling a bed bug infection. We have undergone 3 treatments over 3 months, and still the problem persists. Tenants are experiencing issues sleeping and staying asleep. Very itchy bite marks all over the body. For the sake of the mental health of the tenants, we plead the management to terminate our lease.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Nov 10, 2014 131.247.226.39 1. Termination of lease Compensation for pain and suffering Compensation for all current or future medical bills as a result of bed bugs Compensation for all damaged or discarded furniture, bedding, or clothing as a result of bed bugs Refund of all rent payments made to date Compensation for all moving expenses Training of all current and future staff in bed bug damage mitigation

Explanation: Management given opportunity to do heat treatment months ago; requested after first failed chemical treatment, management initially refused and made very clear it is something they were not interested in doing. Time and cooperation provided to management company is more than reasonable given the circumstances. Tenants no longer feel safe in unit 2208. 3 months in current conditions, tenants have suffered: 1) Countless painful and itchy bites from bed bugs 2) Loss of furniture, clothing, and bedding as a result of bed bugs 3) Inability to sleep without fear of suffering bed bug attack 4) Extreme emotional and psychological trauma as a result of bed bug infestation 5) Costs associated with post treatment requirements 6) Exposure to harmful chemicals over long period of time Issue and resulting pain and suffering occurred imediatley upon moving into 2202D. Initial unit was infested with bed bugs and deemed not habitable, which was acknowledged by management with in less than 24 hours of move in. Moved tenant to new unit since original unit posed extreme health risk. Tenant was not given any instructions and simply told to move, infestation soon followed. New tenant moved into original unit despite management being informed of infestation, show casing the lack of care and extreme negligence of the College Court staff. College Court staff has failed to produce work orders for the 3 failed chemical treatments, as well as their accompanying MSDS documentation even after multiple requests were made. Tenants have a right to know the health risks they are being exposed to as a result of these harmful chemicals, many of which are deemed to cause health damage with only short exposure. As a result of the negligence of the College Court management staff and Asset Campus Housing upper management, at least 8 people spanning at least 2 units have suffered at the hands of this infestation. Full of extent of infestation not currently known; soft investigation underway. Given the time, money, pain and suffering the tents have suffered, as-well-as the well documented display gross negligence at the hands of the College Court and ACH staff, a fourth treatment is not an adequate resolution to this very serious mater. See attached photo for an example of the type of suffering the tenants have become victim to. EDIT: RPA website producing errors when trying to upload photo. Please see http://i.imgur.com/qnRadAy.jpg for the image in question. Please view this image at 100% zoom since downscaling will hide important details. Red spots are the blood of victim Kahveh Saramout. Original image contains date, time, and geo location in EXIF data.
Renter Nov 10, 2014 131.247.226.39 Offer an Alternative Resolution.
Landlord Nov 6, 2014 70.193.208.6 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (39)
Agent Date Response
SYSTEM Nov 23, 2014 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Amber Dukes. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Nov 20, 2014 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Nov 17, 2014 Case has been closed by Tenant request. Tenant is pursuing further legal action.
SYSTEM Nov 17, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 12, 2014 Final Review Period: The landlord has offered a alternate resolution that has not been refused or changed by the tenant. This complaint is considered resolved and will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Nov 10, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Nov 10, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. Termination of lease Compensation for pain and suffering Compensation for all current or future medical bills as a result of bed bugs Compensation for all damaged or discarded furniture, bedding, or clothing as a result of bed bugs Refund of all rent payments made to date Compensation for all moving expenses Training of all current and future staff in bed bug damage mitigation
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Nov 10, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 10, 2014 New image uploaded by Tenant.
SYSTEM Nov 9, 2014 Email Reminder Sent to Tenant: The RPA has sent an email reminder to the tenant. Should the tenant not respond it will be assumed that the resolution offered by management was acceptable and the complaint will be closed as resolved.
SYSTEM Nov 9, 2014 No Update From Tenant: The RPA has provided the tenant with 3 days to accept or respond to the alternate solution proposed by management. The tenant has not provided any updates. The RPA is providing a final 3 days for a response.
SYSTEM Nov 6, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Nov 6, 2014 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Nov 6, 2014 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Nov 6, 2014 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Amber Dukes has offered the tenant an alternate resolution. The resolution purposed is: 1. Management has already scheduled a heat treatment of the unit for November 10, 2014 per the residents request.

Explanation: Management scheduled treatment of the unit (spray) through our contracted pest control service. The instructions state that there must be follow up treatment no less than 14 days after the initial treatment and several treatments may be required. After 3 spray treatments, resident Kavheh Saramont complains that he has still seen live bed bugs and requested a heat treatment be scheduled. Our management has moved forward with meeting that request to resolve the issue to the resident's satisfaction. In addition, Saramont has been the only resident to have bed bugs in their living space. Management has already scheduled a heat treatment of the unit for November 10, 2014 per the residents request. A follow up inspection will still occur no less than 14 days after the treatment.
SYSTEM Nov 6, 2014 Delivery Estimate: The complaint notice sent to Amber Dukes 23-5111 Tampa, Florida should have arrived or will arrive within 24 hours.
SYSTEM Nov 6, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 12, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5111 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 6, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Amber Dukes
5610 Graduate Cir
Tampa, Florida 33617

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42326722
SYSTEM Nov 6, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5111.
SYSTEM Nov 6, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 6, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 5, 2014 The RPA server has sent an initial email complaint notice to Amber Dukes Asset Campus Housing concerning the Complaint filed by the tenant: Continuing Bed Bug Infestation.. The email address was provided by the tenant at the time of filing.
SYSTEM Nov 5, 2014 An email confirmation was sent to the tenant at 11-05-2014 18:37:35. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 5, 2014 The RPA server has sent an initial email complaint notice to Amber Dukes Asset Campus Housing concerning the Complaint filed by the tenant: Continuing Bed Bug Infestation.. The email address was provided by the tenant at the time of filing.
SYSTEM Nov 5, 2014 An email confirmation was sent to the tenant at 11-05-2014 18:30:42. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 5, 2014 CONFIRMATION OF COMPLAINT: A complaint about Continuing Bed Bug infestation. has been filed pertaining to 23-5111 or Amber Dukes located in Tampa, Florida 33617. Case is pending mailing confirmation.
SYSTEM Nov 5, 2014 Complaint 23-5111 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.