Landlord Complaint Record: #23-5200

The Charleston At Cityview    |    Ana Muñoz    |    Houston    ,    Texas 77060    Landlord Complaint 23-5200


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CASE CLOSED FORCE REQUIRED Dec 12, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-5200 Filing Date : Nov 23, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Ana Muñoz RENTER : Kept Private
Property Name : The Charleston At Cityview      
Address : 850 Harvest Time Ln Address : Kept Private
City, State - Zip : Houston, Texas - 77060. City, State - Zip : Houston, Texas - 77060.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Reimburse RPA Fees
  2. Pay for extermination of bed bugs
  3. Exterminate bed bugs in surrounding apartments

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have recently found bed bugs in my apartment. I spoke to Ana, concerning the bed bug matter last week, and she informed me that I would be charged for the service if I did have bed bugs.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (15)
Agent Date Response
SYSTEM Dec 12, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 2, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 01, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 2, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Dec 1, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 27, 2014 Delivery Estimate: The complaint notice sent to Ana Muñoz The Charleston At Cityview Houston, Texas should have arrived or will arrive within 24 hours.
SYSTEM Nov 24, 2014 An email confirmation was sent to the tenant at 11-24-2014 11:51:02. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 24, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Nov 24, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 30, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5200 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 24, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Ana Muñoz
850 Harvest Time Ln
Houston, Texas 77060

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Nov 24, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5200.
SYSTEM Nov 24, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 24, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 24, 2014 An email confirmation was sent to the tenant at 11-24-2014 00:02:55. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 23, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bugs has been filed pertaining to 23-5200 or Ana Muñoz located in Houston, Texas 77060. Case is pending mailing confirmation.
SYSTEM Nov 23, 2014 Complaint 23-5200 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.