Landlord Complaint Record: #23-5458

Morningstar Investments L.L.C./ Howard    |    Aurora    ,    Colorado 80016    Landlord Complaint 23-5458


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CASE CLOSED FORCE REQUIRED Feb 26, 2015


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-5458 Filing Date : Jan 23, 2015
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 23, 2015 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Morningstar Investments L.L.C./ Howard RENTER : Kept Private
Property Name :      
Address : 21753 E. Rowlands Circle Address : Kept Private
City, State - Zip : Aurora, Colorado - 80016. City, State - Zip : Denver, Colorado - 80250.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Cigarette Smoke/stench Entering My Apartment From Apartment Above Me.
Fair Resolution according to renter :
  1. Repair- Separate Ventilation Systems For Dryers Between The 2 Apartments

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Every time the dryer runs in the above apartment, cigarette smoke and stench fills my apartment. This occurs 3-4 times per week at all hours of the day and night. I feel like I am living in an ash tray.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Feb 27, 2015 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 26, 2015 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 31, 2015 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 30, 2015 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 31, 2015 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 30, 2015 EMAIL TO LANDLORD: The RPA has sent an email reminder to Morningstar Investments L.L.C./ Howard in request for an immediate response to the complaint. Pending Landlord/ Manager Response.
SYSTEM Jan 30, 2015 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jan 26, 2015 Delivery Estimate: The complaint notice sent to Morningstar Investments L.L.C./ Howard Aurora, Colorado should have arrived or will arrive within 24 hours.
SYSTEM Jan 23, 2015 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 29, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5458 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 23, 2015 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Morningstar Investments L.L.C./ Howard
21753 E. Rowlands Circle
Aurora, Colorado 80016

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42367542
SYSTEM Jan 23, 2015 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5458.
SYSTEM Jan 23, 2015 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 23, 2015 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 23, 2015 The RPA server has sent an initial email complaint notice to Morningstar Investments L.L.C./ Howard concerning the Complaint filed by the tenant: Cigarette Smoke/stench Entering My Apartment From Apartment Above Me.. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 23, 2015 An email confirmation was sent to the tenant at 01-23-2015 09:33:13. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 23, 2015 The RPA server has sent an initial email complaint notice to Morningstar Investments L.L.C./ Howard concerning the Complaint filed by the tenant: Cigarette Smoke/stench Entering My Apartment From Apartment Above Me.. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 23, 2015 An email confirmation was sent to the tenant at 01-23-2015 09:30:19. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 23, 2015 CONFIRMATION OF COMPLAINT: A complaint about Cigarette smoke/stench entering my apartment from apartment above me. has been filed pertaining to 23-5458 or Morningstar Investments L.L.C./ Howard located in Aurora, Colorado 80016. Case is pending mailing confirmation.
SYSTEM Jan 23, 2015 Complaint 23-5458 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.