Landlord Complaint Record: #23-5469

The Meadows    |    Tracy Knippen    |    Citrus Heights    ,    California 95610    Landlord Complaint 23-5469


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CASE CLOSED MEDIATION REFUSED Feb 4, 2015


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-5469 Filing Date : Jan 25, 2015
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Tracy Knippen RENTER : Kept Private
Property Name : The Meadows      
Address : 7677 Greenback Lane Address : Kept Private
City, State - Zip : Citrus Heights, California - 95610. City, State - Zip : Citrus Heights, California - 95611.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs Prior To Moving In/ Son Now Has Staph Infection
Fair Resolution according to renter :
  1. Legally Break Lease
  2. Two queen size mattresses
  3. 1187.00$ for first months rent and deposit

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Within 5 days my 10 year old was in the doctors office and was told he was bitten and it turned into staph infection, oozing and itchy and now has scars. He can not stay there no longer. I was also bitten on my ankles, arms, and leg. We have never had bed bugs and have been told that there is a infestation of bed bugs in this complex by several tenants and they have been treated, but they continue to come back. These are inhabitable living conditions. My son is now scared to sleep without a light due to psychological issues. We were told to throw queen size mattresses that cost 1000.00. I believe my request is a fair request.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Feb 4, 2015 107.77.75.32 I can not accept this resolution due to the fact that is not true. It is false accusations. My sons mattress did not have bedbugs before entering the apartment 101 at the meadows. I got another opinion from an outside exterminator and they found bedbugs in the carpet and only found adults but not casings or stains on the mattress in which implies it was an issue before I became a tentant at the meadows.
Renter Feb 4, 2015 107.77.75.32 Explain why you can't accept / Offer Alternative Resolution.
Landlord Feb 3, 2015 98.244.37.211 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM Feb 4, 2015 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Feb 4, 2015 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 3, 2015 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Feb 3, 2015 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Feb 3, 2015 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Tracy Knippen, Stephany Bonney has offered the tenant an alternate resolution. The resolution purposed is: 1. The resident has been released from their lease and they received there deposit back. After the findings from Highlander Pest control said that the bedbugs were brought in by their mattress and Highlander also stated that there was no evidence of bedbugs prior to them moving in The mattress had a sizable gash in the side which had a few life bed bugs as well as casings. The mattress laid flush to the floor without a bedframe There was no spotting on the walls or additional casings in the carpet to indicate that bed bugs were in the unit.

Explanation: After having Highlander Pest control Company come out They found out that the bedbugs came from the mattress that were brought in by the tenants and that there was no evidence of any bedbugs in the unit they checked the window sills and the carpet and base boards. The tenant has been released from their lease and they received their deposit back.
SYSTEM Feb 3, 2015 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jan 27, 2015 Delivery Estimate: The complaint notice sent to Tracy Knippen, Stephany Bonney 23-5469 Citrus Heights, California should have arrived or will arrive within 24 hours.
SYSTEM Jan 27, 2015 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jan 27, 2015 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 02, 2015 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-5469 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 27, 2015 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Tracy Knippen, Stephany Bonney
7677 Greenback Lane
Citrus Heights, California 95610

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42368371
SYSTEM Jan 27, 2015 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-5469.
SYSTEM Jan 27, 2015 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 27, 2015 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 25, 2015 An email confirmation was sent to the tenant at 01-25-2015 20:57:04. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 25, 2015 CONFIRMATION OF COMPLAINT: A complaint about Bed bugs prior to moving in/ son now has staph infection has been filed pertaining to 23-5469 or Tracy Knippen, Stephany Bonney located in Citrus Heights , California 95610. Case is pending mailing confirmation.
SYSTEM Jan 25, 2015 Complaint 23-5469 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.