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CASE CLOSED |
RESOLVED |
Jun 26, 2015 |
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RENTAL DETAILS |
Address : 8211 SAN ANGELO DR APT M6
City, State - Zip : HUNTINGTN BCH, CA - 92647 7262. |
COMPLAINT DETAILS (from renter) |
I am going to move out of my apartment on June 29th, and I gave the notice to the leasing office at the end of June. The manager said everything is alright, and gave me a form to sign. I was going to sign it and give it to her, but she said hold on to it and I can give it back to her with the rent for the next month. I thought it would be nice to give it back in person, and because the leasing office is open only during my working time, therefore, on the first Saturday of this month, I submitted my signed form tto the leasing office. The manager said she thought we\'ve already done this procedure, and I think that indicates they have already got my vacating notice a month ahead. The manager told me we are all set, just need to give her my forwarding address for the security deposit when I was there. However, I received a call (voice message) saying that she is going to charge me 5 more days in July, because I submitted the form late. I was very frustrated, because no one ever told me that there will be extra charges, and if I should submit the form by certain date. When I talked to her, wondering what if I give the form to her 10 days later, is she going to charge me for another 10 days? She said yes, we are going to charge whatever. If someone were saying do submit the form by certain time, I would definitely follow that, however, there was no indication at all that it will be an extra charge. It was not only because of the money, it also makes me feel like I am being robbed and tricked. I\'m very upset by the way the leasing office handle the issue, and it is an outrage that apartment leasing office just do whatever they want to the tenants without any disclosure (disclose any unexpected information before hand, not do something first, and then disclose). I had a generally nice experience living in the apartment, and this action by the manager just ruined everything for me, when I go into my apartment, I cannot feel its warmth or safety, I feel hostile and cold. I feel sad when I go in and go out the gate of the complex, and I do not know what I did wrong to receive this kind of punishment. I will be totally fine with the extra charge if someone told me the hidden rules of the company, but I was unaware. I believe I gave the appropriate and sufficient notice a month ahead that I will be vacating, and both of the managers are aware of it. I definitely move out before June 29th. I should not be charged for the extra, and I also need the justice back.
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