Landlord Complaint Record: #24-1064

RHB Management Company/ Luca Nicosa    |    Santa Monica    ,    California 90404    Landlord Complaint 24-1064


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CASE CLOSED RESOLVED Sep 25, 2019


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 24-1064 Filing Date : Sep 7, 2019
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : RHB Management Company/ Luca Nicosa RENTER : Kept Private
Property Name :      
Address : 2886 Colorado Avenue Address : Kept Private
City, State - Zip : Santa Monica, California - 90404. City, State - Zip : Los Angeles, California - 90025.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Uninhabitability Issues
Fair Resolution according to renter :
  1. 1. Extermination Cost Handled By Landlord 2. Inspection Of Other Units 3. Revealing Of Past Extermination In Unit

RENTAL DETAILS
Address               :   1433 BROCKTON AVE APT 4
City, State - Zip   :   LOS ANGELES, CA - 90025 2144.

COMPLAINT DETAILS (from renter)

We moved into this apartment on May 245, 2019 with the expectation that it would be in livable conditions. The apartment was recently remodeled. Not long after we moved in I noticed bugs when I would get up to use the bathroom at night and that the tub was chipped. I reported the problem to the manager with no action on their part to do anything about the bugs, but they fixed the bathroom issue. My partner then began to notice mice and we began seeing mice dropping, I contacted the manager informing him of the new concern and asking for an update on the bug problem. A pest professional cam regarding the mice and seemed surprised when saw a bottle of raid and asked if we had a bug issue as well. The question informed me that he was not informed of our bug issue and only came to address the mice, which was disappointing that it was not an issue for the landlord and management. Now I noticed bites on my body in the middle of the night, I went to look in the mirror and noticed the bites turned to welps. As I went back into the room, I used my cellphone light to see what was biting me to not disturb my partner. I noticed bed bugs crawling on the bed on my side of the bed. We are only a few months in and I continue to discover things that make living in the apartment more disappointing. I would like all the issues with bugs and mice solved. However, upon moving in we signed an agreement that if we did not notice any bed bugs within 45 days, it would be our financial responsibility to take care of the problem. I think the clause is unfair, especially because I suspect the management had notice of a problem before we moved in due to how our questions about extermination and pest control were not directly answered. I also suspect the landlord and management had knowledge because upon my first night sleeping in the apartment I noticed a lot of bites on the back of my thigh area. I was not aware that this could be bed bug bites since I did not see anything crawling and my partner did not have any bite marks. I simply want the issue to be resolved fairly.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Sep 25, 2019 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Sep 25, 2019 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 12, 2019 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Sep 12, 2019 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 18, 2019 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 24-1064 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 12, 2019 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
RHB Management Company/ Luca Nicosa
2886 Colorado Avenue
Santa Monica, California 90404

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Sep 12, 2019 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 24-1064.
SYSTEM Sep 12, 2019 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 12, 2019 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 10, 2019 The RPA server has sent an initial email complaint notice to RHB Management Company/ Luca Nicosa concerning the Complaint filed by the tenant: Uninhabitability Issues. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 10, 2019 An email confirmation was sent to the tenant at 09-10-2019 19:10:42. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 7, 2019 The RPA server has sent an initial email complaint notice to RHB Management Company/ Luca Nicosa concerning the Complaint filed by the tenant: Uninhabitability Issues. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 7, 2019 An email confirmation was sent to the tenant at 09-07-2019 16:47:25. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 7, 2019 CONFIRMATION OF COMPLAINT: A complaint about Uninhabitability Issues has been filed pertaining to 24-1064 or RHB Management Company/ Luca Nicosa located in Santa Monica, California 90404. Case is pending mailing confirmation.
SYSTEM Sep 7, 2019 Complaint 24-1064 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.