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You are here: Home >>Complaint Center >>Complaint Disposition

Case Disposition / Documentation

RPA AGENT PROFILE

Once a case has been mediated between Landlord and Renter, the investigating agent will close the case and document the results based upon how the Landlord/ Manager responded to the complaint.

Possible Results / Explanations

Above Average:

If the case receives an “Above Average” disposition, this would mean that the Landlords response/resolution to the complaint was well beyond a fair resolution. This type of disposition is only used for those landlords/ managers that go the extra distance to see that the complaint is resolved quickly and beyond basic requirements.

Fair:

If the case receives an “Fair” disposition, this would mean that the Landlords response/resolution to the complaint was reasonable and did not violate any renters rights.

Below Average:

If the case receives a “Below Average” disposition, this would mean that the Landlords response/resolution to the complaint was not reasonable and possibly violated renter’s rights. This disposition may also be used for landlords that failed to respond within reasonable timeframes, or that refuse to mediate a resolution.

Poor:

If the case receives a “Poor” disposition, this would mean that the Landlords response/resolution to the complaint was not reasonable and possibly violated renter’s rights. This disposition may also be used for landlords that required force to reply or respond.