Landlord Complaint Record: #20-0244

Riverwalk Apartment Homes    |    Johnna Bailey    |    Little Rock    ,    Arkansas 72202    Landlord Complaint 20-0244

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-0244 Filing Date : Dec 29, 2008
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Johnna Bailey RENTER : Kept Private
Property Name : Riverwalk Apartment Homes      
Address : 2400 Riverfront Dr. Address : Kept Private
City, State - Zip : Little Rock, Arkansas - 72202. City, State - Zip : Little Rock, Arkansas - 72202.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. Continue with same rental rate that I'm paying now.

Address               :   2400 Riverfront Dr. #1241, #6HHH
City, State - Zip   :   Little Rock, Arkansas - 72202.


On 12/5/2008, I received a flyer from the Apt Management on my door. It says, "As of the current date, you have not renewed your lease term. If you renew by 12/31/2008, you will continue with your same rental rate. If you do not, you will be assessed a month to month charge starting on January 2009 rent." My apartment number is on this flyer along with current rental rate and what my month to month rental rate would be if I didn't renew my lease. The Community Manager's name is on this flyer, the apartment complex phone number, and the Community Manager's email address. I went to renew my lease today, and the manager on-duty told me that my rental rate will increase due to the fact that there were some errors on my original lease. This was an error that they had made, and I was unaware of it until today. At first, the manager on-duty told me the flyer that was sent to me was not correct, and there is nothing she could do. Then the on-duty manager called after I left the office and said that after talking to another manager, they will try to lower the rental increase, but there will still be an increase. I understand that once a lease expires, there is no contract therefore, a landlord could charge whatever they want. However, I have a written document from the Community Manager stating that they will honor the lease as long as it is renewed by the 31st, shouldnâ??t they honor it?

From Date IP Address Response
Renter Dec 30, 2008 Just received call from Apartment Management. The offer on the flyer will be honored.

Agent Date Response
Agent Jan 7, 2009 After mediation both parties are happy with the end results. Case Closed.

Agent Dec 30, 2008 3 DAY RESPONSE PERIOD: Both parties are allowed to make final comments on this case. Following the 3 day waiting period this case will be closed.

Agent Dec 30, 2008 AGENT CONFIRMATION: The verbal agreement has been document by the agent. Based on conversation with the assistant manager, this agreement has been accepted and is a legally binding agreement.

Agent Dec 30, 2008 MEDIATION AGREEMENT: Management has agreed not to raise rent. However, minimal utility increases will be passed onto the tenant.

Agent Dec 30, 2008 LANDLORD CONTACTED: Agent spoke with the assistant manager concerning the case. Management was very willing to explain the situation. Management has agreed to with the current rental rate.

Agent Dec 30, 2008 AGENT ACCEPTANCE: Agent has accepted the case and is currently reviewing case for mediation. Pending Mediation...

DIVISION Dec 29, 2008 This case has been assigned to an Investigating Agent.