Landlord Complaint Record: #20-0428

Nancy Williams    |    Jamestown    ,    North Dakota 58401    Landlord Complaint 20-0428

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CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.

Case Number : 20-0428 Filing Date : Nov 3, 2009
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Nancy Williams RENTER : Kept Private
Property Name :      
Address : 615 10th St. NE Address : Kept Private
City, State - Zip : Jamestown, North Dakota - 58401. City, State - Zip : Jamestown, North Dakota - 58401.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. For her to give us our deposit back, minus the rent for Oct 1st-4th(half day) and $50 for August late fee.

Address               :   1616 4th St. NE
City, State - Zip   :   Jamestown, North Dakota - 58401.


Nancy is trying to charge us astronomical amounts for items she seems to think are "damages" caused by us. She hired a "professional cleaner" to clean a house that had been thoroughly cleaned. I have pictures that were taken right before the walk-thru that prove that the house was clean. I took pictures of every appliance, inside and out. I moved appliances and took pictures behind them. From the time we lived in the property, I had to require my children wear slippers with rubber soles in the kitchen because the unlevel tiles (which I even stubbed my toe on!) were tearing up our socks. Every time I swept there would be little pieces of grout in my dirt piles. This was because when the tile was laid, it wasn't sealed properly. Well, needless to say, after 10 months of this there were a couple tiles that were no longer secured because the grout had come up. Nancy is trying to charge us for "damaged tiles'. When the downstairs shower was installed, it hadn't been sealed against the wall properly. Not too long before moving out, we noticed that the bottom corners where the shower met the wall, there was some water damage, thus mold. Once again, Nancy is trying her best to blame their self-done construction errors on us. They claim that water came over the top when we'd shower, and somehow only damage down at the bottom. There were NO signs of water ANYWHERE else. Once again, I have pictures to prove this. There is more to mention, but this space doesn't allow.

From Date IP Address Response

Agent Date Response
AGENT #204 Nov 18, 2009 Mediation was not needed.

Agent Nov 18, 2009 CHARGES: Both parties feel justified. The landlord feels the charges are fair and validated. The tenant feels the charges are not fair. Agent has not been able to get either party to waiver on their standings and finds mediation no longer an option.

Agent Nov 18, 2009 NO FURTHER RESPONSE: Agent has provided more than reasonable time for new responses. Both parties have chosen to make no further statements or responses therefore this case is closed.

Agent Nov 13, 2009 LANDLORD FOLLOW-UP: Landlord has followed up with the agent to confirm that the fax was received. Agent has informed her that the fax was received and has been uploaded to the case. Case is still pending any additional updates to determine mediation need.

Agent Nov 11, 2009 RESPONSE PERIOD: Both parties are able to review the data provided and respond accordingly. Agent will review responses to determine continued mediation needs.

Agent Nov 11, 2009 DIGITIZED DEPOSIT TWO: Breakdown of deposit charges page two:

Agent Nov 11, 2009 DIGITIZED DEPOSIT ONE: Breakdown of deposit charges page one:

Agent Nov 11, 2009 DEPOSIT CHARGES: Landlord has provided a breakdown of charges to the deposit. Agent has digitized them in 2 separate PDF files.


Agent Nov 11, 2009 LANDLORD FAX RESPONSE: Agent has received a faxed response from the landlord. Fax letter goes into detail about the charges and why the landlord feels they are justified.

Agent Nov 4, 2009 PENDING LANDLORD RESPONSE: Case is pending a response from management.

Agent Nov 4, 2009 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord.

Agent Nov 4, 2009 CERTIFIED CASE: Agent is sending this case via certified mail. The tracking number is 7005 0390 0004 8213 0701 Delivery status can be verified online at Pending Delivery.

Agent Nov 4, 2009 MEDIATION NOTIFICATION PREPARED: Agent has prepared a Mediation Notice that will be mailed with the Bonded Copy of the case.

Agent Nov 4, 2009 BONDED COPY PREPARED: Agent has prepared a bonded copy of the case and will be sending it out via USPS Certified Mail.

Agent Nov 4, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.

Agent Nov 4, 2009 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.

Agent Nov 4, 2009 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...