Landlord Complaint Record: #20-0492

Maynard Rental Properties, LLC    |    Kris Maynard    |    Kenova    ,    West Virginia 25530    Landlord Complaint 20-0492

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-0492 Filing Date : Jan 28, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 2 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Feb 1, 2010
Landlord had given many promises that he'll paint the ceiling to fix the mess that he created. I have several text messages that say, "I'll be there to fix it on a certain date." It doesn't get done. I call the next day and he has some excuse. There are many of them.

upload Kept Private Renter Feb 1, 2010
Here is a picture that showd the landlord's property that had been left in the apartment. These items were left for half a year (Aug. 2009 until Jan. 2010). Don't beleive that it was my responsiblity to provide storage for his equipment or to protect it. I didn't sign a contract claiming that I'd store his equipment in the apartment that I was leasing.

upload Kept Private Renter Feb 1, 2010
This picture shows the ceiling. It is an eye-sore. The ceiling didn't look like this when I started to rent.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Kris Maynard RENTER : Kept Private
Property Name : Maynard Rental Properties, LLC      
Address : P.O. Box 502 Address : Kept Private
City, State - Zip : Kenova, West Virginia - 25530. City, State - Zip : Kenova, West Virginia - 25530.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Fix Ceiling
Fair Resolution according to renter :
  1. Believe having the ceiling fixed Immediately & p artialrefund for rent from Aug. 2009-Jan. 2010 for inconveniences, including eye-sore, dirty carpet and walls, and for storing landlord‚??s equipment. A 5% refund for 6-mo. would be $106.

Address               :   1509 Walnut St. Apartment # 5
City, State - Zip   :   Kenova, West Virginia - 25530.


Major water leaked into the apartment from the ceiling in the apartment that I rent back in August 2009. I had immediately contacted the landlord, Mr. Maynard when I arrived home that day to inform him of the issue. The leak was caused by my landlord who had been attempting to fix a pipe in the apartment above mine. Mr. Maynard replaced the drywall in August 2009, but he hasn‚??t mudded the ceiling and replace the texture ‚?? leaving an open piece of drywall in part of the ceiling. Electrical wires are still hanging out of the ceiling by the light fixture, too. Landlord had promised to have the ceiling mudded, textured, the walls painted, and the carpet cleaned from the leak. He‚??s not met any of these promises. Additional problem: Mr. Maynard left his equipment stored in my apartment for these 6-months (Aug. 2009 until Jan. 2010) including: an industrial dry vacuum, a bucket of drywall mud, paint-scraper, hammer, nails, tape measure, trash bags, and other tools. Don‚??t feel like I should have been responsible for storing these items for 6-months in the apartment that I rent. It wasn‚??t listed in any contract that I‚??d be responsible for storing landlord‚??s tools and equipment. Think I should be refunded partial rent for 6-months for having to store these items, too. I contacted him by phone in October 2009 asking to have ceiling fixed. I sent two letters one in November 2009 and one in December 2009 asking Mr. Maynard to have the ceiling fixed by the end of January 2010. It‚??s been over six-months. Today is January 28, 2010 and I don‚??t believe he is going to fix the problem.

From Date IP Address Response

Agent Date Response
Agent Feb 24, 2010 After mediation both parties are happy with the end results. Case Closed.

Agent Feb 24, 2010 CASE RESOLVED: Case has been resolved.

Agent Feb 24, 2010 TENANT CONFIRMATION: Tenant has confirmed that the repairs were made and the case is resolved.

Agent Feb 24, 2010 FINAL FOLLOW-UP: The agent has prepared a final email as Mail, Phone have not been effect towards getting a response from management. Management is being provided with a final 3 business days to respond to mediation. Pending Landlord....

Agent Feb 16, 2010 LANDLORD FOLLOW-UP: Agent has left a detailed voicemail for management requesting that an immediate response be provided concerning this complaint.

Agent Feb 3, 2010 PENDING DELIVERY AND RESPONSE: Case is pending a response. Landlord has been provided with 3 business days following delivery to respond.

Agent Feb 3, 2010 DUPLICATE MAILING SENT: Agent has prepared a 2nd copy of the notice to be send via USPS first class mail in case the certified copy is refused by landlord.

Agent Feb 3, 2010 CERTIFIED MAILING PREPARED: Agent has prepared the notice and sending it via USPS Certified Mail. Tracking number is 7009 0080 0001 1270 0672. Delivery status can be checked at Pending Delivery...

Agent Feb 3, 2010 MEDIATION NOTIFICATION PREPARED: Agent has prepared a Mediation Notice that will be mailed with the Bonded Copy of the case via USPS Certified Mail.

Agent Feb 3, 2010 CASE REVIEW: Agent has reviewed the case and is preparing a written notice of mediation.

Agent Feb 3, 2010 CASE ACCEPTED: Agent has accepted the case and is pending a review for mediation.

Agent Feb 3, 2010 CASE ASSIGNED: Agent S. Paxton ID#204 has been assigned to mediate this case. Pending Case Acceptance...