Landlord Complaint Record: #20-0880

Autum Park Apts    |    Deb @ Hubbell Property Mgt LLC    |    Sioux Falls    ,    South Dakota     Landlord Complaint 20-0880

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 20-0880 Filing Date : Oct 1, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Oct 30, 2010
: This is an exact copy of the complaint notice prepared and mailed to the landlord.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Deb @ Hubbell Property Mgt LLC RENTER : Kept Private
Property Name : Autum Park Apts      
Address : 4401 Valhalla Blvd Address : Kept Private
City, State - Zip : Sioux Falls, South Dakota - . City, State - Zip : Hurricane, Utah - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : termination of lease
Fair Resolution according to renter :
  1. Pay free month rent, ll retains deposit, terminate lease

Address               :   4301 Valhalla Blvd #14
City, State - Zip   :   Sioux Falls, South Dakota - 57106.


I moved into a place in sd that had a special for 1st month free. In the addendum to the lease which the mgt team showed me first, it said if I terminated the lease I would have to pay the month free rent. a few months later I found I did have to terminate and move. They said their lease does not allow termination and only sublet. I felt this was a conflict to the original documents but I made a good faith effort to find a new tenant sending over a number of people and they have been rejected due to credit. The complex is not trying to market the apartment. They said that was my job. I have moved and now they will want Oct rent. I believe as I did origianlly that the documents they gave me to sign and the lease send a conflicting message. BTW I offered to pay a penalty to move and it was rejected. I need help since they seem unresonable in their demands and i have tried to work with them to a resolution

From Date IP Address Response

Agent Date Response
Agent Nov 17, 2010 NO FURTHER MEDIATION: The RPA can not continue to provide mediation services when managment clearly is refusing all reasonable request. This case is now closed. Tenant may need to pursue this matter through the courts.

Agent Nov 17, 2010 LANDLORD REFUSAL: The RPA has made more than reasonable attempts to resolve this complaint with management, however, management has refused to respond to all requests. Management has claimed that they never received notices, however; even after phone request they still have not responded.

Agent Oct 30, 2010 FINAL OPPORTUNITY: Agent is providing management with a final opportunity to respond to this complaint. Whether management misplaced the written notice or whether the voicemails were not forwarded to the correct person... they have also been contacted directly by the tenant, yet, still no response to this complaint. The agent is running out of ways to contact management and will only only 1 final week for response to this complaint. Management has been made aware of this complaint by several reasonable methods and has not responded.

Agent Oct 30, 2010 PENDING RESPONSE: Tenant had contacted the landlord on OCT 22 at which time the landlord claimed that they had not heard or seem anything from the RPA. RPA records confirm that a mailing was sent via USPS and that phone calls have been left at the number provided.

Agent Oct 30, 2010 COMPLAINT NOTICE ATTACHED: As per tenants request the agent has uploaded a copy of the complaint notice that was mailed to the landlord. Landlord is claiming that they didn't receive anything and that they aren't aware of any calls. Agent has asked tenant to hand deliver the complaint status and notice in order to get a response to this complaint.

Agent Oct 20, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.

Agent Oct 20, 2010 TENANT REQUEST: According to the tenants email request, the tenant is requesting that the case be dropped. Agent will allow 1 week for responses. This case will only continue if the tenant responds during the next week.

Agent Oct 20, 2010 TENANT EMAIL: (copy) My mother is a cosignener on the lease, at this time she wishes to have all efforts put on hold. Thank you for your time

Agent Oct 14, 2010 TENANT CONCERNS: Agent has responded to the tenant about threats of legal action. Agent has informed the tenant that we need to allow the landlord their allowed response time. Tenant states that the landlord has threatened to take legal action against her if the amount owed is not paid in 2 days. Agent has recommended that the tenant not allow the date of due payment to expire. The case is pending a response from management. Landlord has been contacted.

Agent Oct 7, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: OCTOBER 15, 2010 by 7pm

Agent Oct 7, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Oct 7, 2010 MAILING PREPARED: Agent has prepared case for mailing.

Agent Oct 7, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Oct 7, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Oct 7, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Oct 7, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.