Landlord Complaint Record: #20-0997

Harlan Spring Farm    |    Diana Gooding    |    Orlando    ,    West Virginia     Landlord Complaint 20-0997

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 20-0997 Filing Date : Nov 3, 2010
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 4 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Dec 10, 2010
This is what I intend to send to Ms. Gooding. If you wish to deliver it to her I would appreciate it.

upload Kept Private Renter Dec 9, 2010
A draft of a proposed bill.

upload Kept Private Renter Dec 9, 2010
The landlord continues to send people to the property unbidden and is coming in person on 12-10-10. This was sent regular mail.

upload Kept Private Renter Dec 9, 2010
I sent this certified mail.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Diana Gooding RENTER : Kept Private
Property Name : Harlan Spring Farm      
Address : 2219 Indian Fork Road Address : Kept Private
City, State - Zip : Orlando, West Virginia - . City, State - Zip : Spring Mills, West Virginia - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Spying, Lying, Lack of action
Fair Resolution according to renter :
  1. Resolve Septic Odor in Lower bath
  2. Hang bathroom door on Lower Bath
  3. Remove Heating Oil Tank from yard
  4. Finish laying walkway
  5. Complete the stone porch

Address               :   159 Limestone Lane
City, State - Zip   :   Spring Mills, West Virginia - 25403.


When I rented this property I was told that the walkway, oil tank, porch, and door would be done. I took possession on 6/26/10 and these items are still not complete. I feel I have been reasonable in communicating my requests to my landlord, but I can't seem to get these matters resolved.

From Date IP Address Response

Agent Date Response
Agent Dec 15, 2010 MEDIATION REFUSED: The landlord has refused to mediate or respond to this complaint dispite multiple request both written and verbal. Tenant has further stated that additional written notices have also been provided. The RPA can no longer mediate this case as the landlord is NOT responding to any of our request. Tenant will most likely need to take this matter to court.

Agent Dec 9, 2010 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.

Agent Dec 9, 2010 NO UPDATES: Agent has not received any updates from the landlord or tenant. Agent will provide one final extension.

Agent Nov 30, 2010 TENANT UPDATE: Agent is requesting that the tenant update the case as to whether the landlord has resolved the complaint directly.

Agent Nov 30, 2010 LANDLORD NON-RESPONSIVE: It appears the landlord is refusing to respond to all request made by the RPA.

Agent Nov 22, 2010 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Nov 22, 2010 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Nov 12, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: NOVEMBER 22, 2010 by 7pm

Agent Nov 12, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Nov 12, 2010 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 3079 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Nov 12, 2010 MAILING PREPARED: Agent has prepared case for mailing.

Agent Nov 12, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Nov 12, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Nov 12, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Nov 12, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.