Landlord Complaint Record: #20-1133

Royal Crest Estates    |    Mark Johnson    |    Nashua    ,    New Hampshire     Landlord Complaint 20-1133

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-1133 Filing Date : Dec 8, 2010
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Mark Johnson RENTER : Kept Private
Property Name : Royal Crest Estates      
Address : 1 Newcastle Dr. Address : Kept Private
City, State - Zip : Nashua, New Hampshire - . City, State - Zip : Nashua, New Hampshire - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Squirrels in ceiling, & bedroom walls; can't sleep
Fair Resolution according to renter :
  1. I would like to be place in a different unit, and be compensated for 1 months rent that this has been going on for. would like them to pay
  2. moving cost. This is not just in my bldg. I'm on the top floor and they seem to be only in my apt. I'm going crazy!!!

Address               :   25 Newcastle Dr. Apt.10
City, State - Zip   :   Nashua, New Hampshire - 03060.


From Date IP Address Response
Landlord Dec 22, 2010 Responded quickly and professionally to the Resident's concern. As of 12/9/2010 we have not heard from the resident regarding the issue. We are in the opinion that the problem "may be" resolved. We have left messages with the Resident to call if there were any more "noises". To date no calls have been made.

Agent Date Response
Agent Jan 7, 2011 No Further Responses: The agent has allowed reasonable time for the tenant to respond. This case is now considered resolved.

Agent Dec 23, 2010 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...

Agent Dec 15, 2010 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: December 23, 2010 by 7pm

Agent Dec 15, 2010 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Dec 15, 2010 MAILING PREPARED: Agent has prepared case for mailing.

Agent Dec 15, 2010 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Dec 15, 2010 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Dec 15, 2010 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Dec 15, 2010 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.