Landlord Complaint Record: #20-1170

Noula Panagakos    |    Lewes    ,    Delaware 19958    Landlord Complaint 20-1170

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-1170 Filing Date : Jan 3, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jan 28, 2011
The following attachement is uploaded from an email response sent to the agent. The Mediator has scanned and converted the word document into a PDF file in order to allow the file to be uploaded to the case.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Noula Panagakos RENTER : Kept Private
Property Name :      
Address : 13 Brunswick Lane Address : Kept Private
City, State - Zip : Lewes, Delaware - 19958. City, State - Zip : Baltimore, Maryland - 21212.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Refusal to return security deposit
Fair Resolution according to renter :
  1. Return security deposit

Address               :   6430 Blenheim Road
City, State - Zip   :   Baltimore, Maryland - 21212.


I moved into rental house on Feb. 1, 2008; signing a 1-yr lease provided by Coldwell Banker Real Estate and provided a 2-month security deposit of $3,000. For info - the only lease I ever signed states that after one year the rent goes month to month with either party able to terminate with 30-days notice. I renewed my tenancy via email for a year in Feb. 2009. In Jan. 2010 I emailed that I would stay through Feb .2011. Though I did not specify Feb. 1 in this email, I assumed that since that was date of original lease, it was clear that I was referencing that date and not the end of Feb. which becomes relevant later in this summary. My situation changed and on Oct. 26, 2010, I notified my landlord that I would be moving out on or about Dec. 1 and moving back to a house that I own. I asked her specifically in my email "how much notice she would need/want for me to vacate". She responded via email that "Dec. 1 was fine as this gave her time to have work done on the house before holidays and to find a new tenant for the start of the year." On Dec. 1st, 2010, I vacated the premises and turned the keys over to the landlord's agent (landlord lives in another state) and a workman arrived to begin work on house. Her agent told me that someone was coming to look at the house on Dec. 3, so that was why the work needed to be started so quickly. I enquired via email in mid-Dec. about the landlord's schedule to conduct a walk through and the return of the security deposit. She responded via email that she had done a walk through and the "house was fine" but she was keeping the security deposit because in January 2010 (via my email referenced above), I had agreed to another year's rental. I responded via email that my earlier email of Oct. 26 specifically asked her how much notice she would need/want and she had said Dec. 1 was fine. She had also agreed in an email on Nov. 28 to get the utilities turned over to her name (I called utility company today as I recently rec'd a bill for rental property's Dec. utilities and was told that an application to take over the utilities has recently been filed but couldn''t tell me wheter it was by the landlord or a new tenant. Does she have the right to keep the 2-months security deposit for December and January rent, ank she tells me I owe her another month's rent for February 2011 since my email of January 2010 said" i would nenew "through" February 2011?

From Date IP Address Response

Agent Date Response
Agent Feb 9, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Jan 28, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...

Agent Jan 28, 2011 LANDLORD RESPONSE: The landlord has provided a detailed response to explain why the tenant is not receiving a deposit refund. Tenant should review the uploaded PDF file and respond accordingly.

Agent Jan 21, 2011 LANDLORD CONTACT: Landlord has contacted the agent to inform him that they will be responding on Monday. Pending update from landlord.

Agent Jan 18, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Jan 18, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Jan 7, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1430 2843 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Jan 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: January 17, 2011 by 7pm

Agent Jan 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jan 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jan 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jan 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jan 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jan 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.