Landlord Complaint Record: #20-1667

Wendy Creager    |    Brattleboro    ,    Vermont 05301    Landlord Complaint 20-1667

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 20-1667 Filing Date : Jun 27, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 4 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 15, 2011
Black mold growth behind inadequate forms of moisture resistant shower panelling.

upload Kept Private Renter Jul 15, 2011
Rodent feces accumulation after vacuuming multiple times . . . weeks apart.

upload Kept Private Renter Jul 15, 2011
Entire window and surrounding area is chipping and potentially exposing lead paint

upload Kept Private Renter Jul 15, 2011
Paint chipping, water damage, and improperly fitted windows (you can see through to the outside)

upload Kept Private Renter Jul 15, 2011
Kitchen Window

upload Kept Private Renter Jul 15, 2011
Living room window; where, in EMP statement, landlord attested there was no paint deterioration.

upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Wendy Creager RENTER : Kept Private
Property Name :      
Address : 55 Upper Forest St Address : Kept Private
City, State - Zip : Brattleboro, Vermont - 05301. City, State - Zip : Brattleboro, Vermont - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Lead paint, black mold, rodent infestation
Fair Resolution according to renter :
  1. Have a lead paint sample sent to be tested by a lab
  2. Fix leaking windows and address mold issue
  3. Exterminate

Address               :   55 Upper Forest St APT 1
City, State - Zip   :    Brattleboro, Vermont - 05301.


We have lived here for 2 years and in that time we have told and shown the landlord that the windows and ceiling fan leak and the damage it has created, because of the water damage the paint is chipping, peeling, and cracking; and because there has never been any lead inspection done, there is potential lead paint being exposed. The landlords solution to the water problem is to rearrange our furniture so that it doesn't get leaked on and to put buckets and towels down on the window sill. Also, due to water damage the panals on the walls are bowing outward, yet again exposing lead paint. The exterior paint of the building forms bubble pockets of water from excessive and improper painting. The bathroom bathtub wall panals have completely come unglued from the original wall and has formed black mold, due to moisture. We have also caught more than 20 mice and several shrews in our kitchen. I have provided pictures of my concerns.

From Date IP Address Response

Agent Date Response
Agent Oct 17, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Jul 30, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Jul 23, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Jul 23, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Jul 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: JULY 15, 2011 by 7pm

Agent Jul 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jul 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jul 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jul 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jul 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jul 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.