Landlord Complaint Record: #20-1735

Carleton Court Apartments    |    Keith Holmes    |    Cross Lanes    ,    West Virginia 25313    Landlord Complaint 20-1735

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 20-1735 Filing Date : Jul 13, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Keith Holmes RENTER : Kept Private
Property Name : Carleton Court Apartments      
Address : 5301-A Carleton Court Address : Kept Private
City, State - Zip : Cross Lanes, West Virginia - 25313. City, State - Zip : Lexington, Kentucky - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Refund Deposit of $350.00
  2. Reimburse hotel fees since apartment has been unlivable
  3. Reimburse RPA Fees

Address               :   5304 Carleton Court apt. B
City, State - Zip   :   Cross Lanes, West Virginia - 25313.


Apartment was found to be infested with bed bugs all over bed (which is provided in apartment) and couch. Came in to treat with no success. A professional was brought in and said that these have most likely been there before i even moved in due to their size and they number of eggs. I have only lived there for 4 months now. Landlord refuses to treat professionally and saying that they are my fault and its too expensive. I own a house which i moved from and there is no evidence of bed bugs in my house in lexington. It has now been 2 weeks and the apartment is still infested and i have had to live in hotels and my car.

From Date IP Address Response

Agent Date Response
Agent Aug 16, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Aug 16, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Jul 23, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Jul 23, 2011 CASE UPDATE: The tenant has informed the agent that the landlord has forced the tenant out of the apartment. The tenant states that they are homeless. The landlord has not responded to the RPA.

Agent Jul 19, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 27, 2011 by 7pm

Agent Jul 19, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Jul 19, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Jul 19, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Jul 19, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Jul 19, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Jul 19, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.