Landlord Complaint Record: #20-2049

Nishan Grout, Toni Grout    |    Graniteville    ,    Vermont 05654    Landlord Complaint 20-2049

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 20-2049 Filing Date : Sep 29, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Nishan Grout, Toni Grout RENTER : Kept Private
Property Name :      
Address : 18 Dodge Avenue Address : Kept Private
City, State - Zip : Graniteville, Vermont - 05654. City, State - Zip : Decatur, Alabama - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Have not recieved Deposit after 2 months of lease termination
Fair Resolution according to renter :
  1. Refund on unrecieved deposit of at least $700

Address               :   18 Dodge Avenue 2FL
City, State - Zip   :   Graniteville, Vermont - 05654.


We moved from this apartment 2 months ago and have not received the deposit. We have contacted the landlords multiple times and they have assured the deposit was mailed a month ago but we have not received it or the statement that they claimed to have sent.

From Date IP Address Response

Agent Date Response
Agent Nov 12, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Oct 26, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.

Agent Oct 17, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...

Agent Oct 17, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.

Agent Oct 7, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 8821 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.

Agent Oct 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Oct 15, 2011 by 7pm

Agent Oct 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Oct 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Oct 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Oct 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Oct 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Oct 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.