Landlord Complaint Record: #20-2073

Rex Lewis    |    Anchorage    ,    Alaska 99503    Landlord Complaint 20-2073

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 20-2073 Filing Date : Oct 6, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Rex Lewis RENTER : Kept Private
Property Name :      
Address : 2828 Lily Street Address : Kept Private
City, State - Zip : Anchorage, Alaska - 99503. City, State - Zip : Anchorage, Alaska - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Return of remainder of security deposit
Fair Resolution according to renter :
  1. 1.) Refund of remainder of security deposit of $778.00. 2.) Reimburse RPA fee of $35.00

Address               :   2828 Lily Street
City, State - Zip   :   Anchorage, Alaska - 99503.


Rex Lewis stated that I broke my lease in September of 2011 by stating that I texted him that I moved back to Arizona. As a result Rex stated that he did not need to return my deposit. I informed Rex that I did not send him a text that I had moved, I sent him a text that I had personal matters to attend to in Arizona. In addition, I own property and a business in Arizona, I frequently was in Arizona during my rental agreement with Rex Lewis. I also paid the rent for September in the amount of $1600. After moving out I was informed that I would not be receiving my full deposit back due to damages. When I moved in, I took pictures of when this fully furnished place was rented to my husband and I from Rex Lewis. Right before leaving, I took pictures of how it was left. Everything was left in great condition and cleaned. In the deposit return letter, there is a cleaning fee of $300 that was assessed with a (smoking in house) next to it. There was never any smoking in the property. I have text messages from Rex Lewis that indicates he was aware that any smoking that was done, was outside of the property. In addition, their are fees for a duvet that was charged for $165 for a stain. The same exact duvet is at Target for $49.99. I informed Rex that you can not charge 3 times the amount then what was actually paid. I also requested receipts and never received them from Rex Lewis. In looking at my rights as a renter in Alaska I found that "normal use" of something can not be charged in the deposit like the duvet, comforter and pillows were. Also, it is unlawful to withhold a cleaning fee from the deposit when the tenant keeps the unit as clean as the condition of the premises permit then the tenant has forfilled its obligation. Rex never provided in the written lease agreement of a $300 cleaning fee. Also, by Alaska law Rex Lewis also states that "normal use and wear" of property is permitted in the property and will not be seeked after with the security deposit. I have a copy of the lease agreement from Rex Lewis, pictures of the way the property was left, and further details to including text messages from Rex Lewis and myself to show that Rex Lewis owes me, Caryn Loffredo $778.00 and the fee of $35.00 to file this complaint.

From Date IP Address Response

Agent Date Response
Agent Oct 26, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.

Agent Oct 13, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...

Agent Oct 7, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: Oct 14, 2011 by 7pm

Agent Oct 7, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.

Agent Oct 7, 2011 MAILING PREPARED: Agent has prepared case for mailing.

Agent Oct 7, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...

Agent Oct 7, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.

Agent Oct 7, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.

Agent Oct 7, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.