Landlord Complaint Record: #21-8029

Valley Junction Properties    |    Betty Hill    |    West Des Moines    ,    Iowa 50265    Landlord Complaint 21-8029

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 21-8029 Filing Date : May 1, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 5 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord May 3, 2012
Response to tenant complaint

upload Kept Private RPA Mailing Center May 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Betty Hill RENTER : Kept Private
Property Name : Valley Junction Properties      
Address : 145 5th Street Address : Kept Private
City, State - Zip : West Des Moines, Iowa - 50265. City, State - Zip : West Des Moines, Iowa - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Not treating for bed bugs.
Fair Resolution according to renter :
  1. Reimbursement for damanges to personal properties.
  2. Reimbursement for RPA fees.
  3. Reimbursement for pain & suffering, health issues, and time missed from work.

Address               :   143 5th Street; Apt. 1
City, State - Zip   :   West Des Moines, Iowa - 50265.


My boyfriend and I lived there for 6 months together. As soon as I moved in, I was covered head to toe in bites from the bed bugs. We both had issues sleeping because of it, which caused us to miss work some days. They knew about the issue for some time, and FINALLY tried to take care of it after several time of talking to them and getting no where, Chris contacted an exterminator. (NOT the landlord, as they should have.) Almost immediately after the heat treatment, the bugs started to show up again, starting in the living room, and spreading to both of the bedrooms. We immediately reported it again, several times, again, getting no where. Then the other bugs showed up, like cockroaches and other small beatles. Finally, this forced us to move out and live with my mom, which is where we are at now. Our third roommate decided to continue staying there until he can find a new place to live. This has caused us tremendous problems and it's unexcusable as to why this wasn't fixed a LONG time ago. Also, our mattress, box spring, couch, and clothing all had to be left there because they were too ruined to bring with. This is absolutely ridiculous and the person/s in charge need to be repremanded immediately. The other renters also have been having issues with at least the bed bugs and weren't aware of it until we spoke to them personally. That itself is illegal! Thank you very much for your help.

From Date IP Address Response
Landlord May 3, 2012 Response in .doc file uploaded today, 5/3/12

Landlord May 3, 2012 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Dec 10, 2012 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM May 3, 2012 New file uploaded by Landlord.

SYSTEM May 3, 2012
Please respond to complaint within 2012-05-10.

SYSTEM May 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 21-8029.

SYSTEM May 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM May 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM May 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM May 3, 2012
Your Complaint 21-8029 has been accepted by RPA system.Now it is in process.

SYSTEM May 1, 2012 Complaint has been field.