Landlord Complaint Record: #22-9903

The Kissling Interests, LLC    |    Buffalo    ,    New York 14202    Landlord Complaint 22-9903

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 22-9903 Filing Date : Jul 4, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Jul 11, 2012
Please review the following response letter. Thank you

upload Kept Private RPA Mailing Center Jul 4, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Jul 14, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : The Kissling Interests, LLC RENTER : Kept Private
Property Name :      
Address : 298 Main St, Suite 222 Address : Kept Private
City, State - Zip : Buffalo, New York - 14202. City, State - Zip : Buffalo, New York - 14209.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs and Deposit problem
Fair Resolution according to renter :
  1. Obtain full deposit ($900) back

Address               :   175 North Street, Apt 108
City, State - Zip   :   Buffalo, New York - 14201.


There were bed bugs in the apartment and initially when I suspected I tried to apply bed bug spray. But since it did not eliminate bugs, I complained to landlord and they brought the exterminators and told me that it will be under my expense. Even upon repeated requests, I was never told about the amount for the etermination charges and I was asked to contact exterminators. Upon contacting exterminators, they did not provide me amount and told that they sent invoice to Kissling. All this was going on while property is under renovation and Kissling gave us 60 day notice period to vacate. Even when I was vacating, I was never told about charges. But when setling my security they charged $2514.12 as the Move out charges and all the description provided to me was "tenant refused walkthrough". At the time of moving out I was never told what the formalities are and i was just asked to drop the keys, but I was charged for $10 deposit I paid for parking tag. Initially, I was supposed to move to one of the properties of Kissling, but just two days before I was supposed to move out they refused to let me move in their due to bed bugs and they informed that if I do not move out as planned, it would go to court as they have served 60 day notice. It has caused tremendous stress to me and I had to find new place in a day. I

From Date IP Address Response
Renter Oct 14, 2012 1.Though I do not accept any responsibility for bed bugs, to resolve the issue, I will agree to take out the $ 150 as the extermination costs for my unit and return rest of $750 deposit. I would like you consider this and cooperate on this mediation process. Otherwise, I will have to close the case give case a negative publicity record

Renter Jul 24, 2012 I do not think I am responsible for building any bed bugs. If landlord had to exterminate bugs in entire building then I might be the first person to complain but I do not think I am responsible for bed bugs in any way. I do not accept responsibility for bugs in my unit let alone entire building

Renter Jul 24, 2012 Explain why you can't accept / Offer Alternative Resolution.

Landlord Jul 20, 2012 Explain why you can't accept / Offer Alternative Resolution.

Renter Jul 17, 2012 Landlord has not provided any resolution but has just uploaded the email that was already sent to me. Hence, I cannot accept or provide any alternative

Renter Jul 17, 2012 Explain why you can't accept / Offer Alternative Resolution.

Landlord Jul 11, 2012 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM Jul 20, 2012 Landlord uploaded new documents. Please view using by clicking the following links:

SYSTEM Jul 14, 2012 Landlord Second response dead-line July 21, 2012 has been set for complaint 22-9903

SYSTEM Jul 14, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Jul 11, 2012 New file uploaded by Landlord.

SYSTEM Jul 4, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 10, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9903 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 4, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9903.

SYSTEM Jul 4, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 4, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 4, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 4, 2012 Complaint Accepted by System

SYSTEM Jul 4, 2012 Complaint 22-9903 has been filed.