Landlord Complaint Record: #22-9991

Walina apts.    |    Jennifer Nielsen    |    Honolulu    ,    Hawaii 96815    Landlord Complaint 22-9991

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 22-9991 Filing Date : Jul 25, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Landlord Aug 1, 2012
service has been performed and landlord tenant code has been followed

upload Kept Private RPA Mailing Center Jul 25, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jennifer Nielsen RENTER : Kept Private
Property Name : Walina apts.      
Address : 441 walina St. Address : Kept Private
City, State - Zip : Honolulu, Hawaii - 96815. City, State - Zip : Honolulu, Hawaii - 96815.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Insanitary circumstance-bedbugs, cockroach
Fair Resolution according to renter :
  1. 1. Refund $500 deposit
  2. Move out without breaking fee
  3. Compensation for my money, mental, physical injuries.

Address               :   441 WALINA ST APT 307
City, State - Zip   :   HONOLULU, HI - 96815 2944.


My unit and building is so insanitary. There are so many bedbugs and cockroaches. I noticed this problem to property manager three times. But they did not any action for me. So, i asked to them that I cannot live this building, can you change rental period from 6 months to 3 months. But they did not accept that. And then my engaged Girl bitten by bedbugs. We couldn't sleep at night since 3rd July. It' s not a house. It's the hell. We grabed bedbugs every late night. I want to move out. We cannot live in the trash.

From Date IP Address Response
Renter Aug 4, 2012 Manager is a liar. I complaint about dirty circumstance and roach three times. When I complain third time to cristna, me and cristina saw big roach- about 2 inches in manager's office. Cristna and other staff can remember that. I' m really disappointed that nielson's immoral cheating. I have many evidences including pictures and doctor' s note. We cannot move out before bedbug problem is finish. I don't want to bring bedbug and bedbug's eggs to other unit and my country. I want to escape from this hell. Plz help me.

Renter Aug 4, 2012 Explain why you can't accept / Offer Alternative Resolution.

Landlord Aug 1, 2012 Offer an Alternative Resolution.

Renter Jul 27, 2012 1.They did pest control at last Tuesday-24 July. But now I found bedbug again. We cannot sleep and scared. Plz help me. I took a picture.

Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM Aug 1, 2012 New file uploaded by Landlord.

SYSTEM Jul 25, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 31, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 22-9991 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Jul 25, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 22-9991.

SYSTEM Jul 25, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Jul 25, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Jul 25, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Jul 25, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Jul 25, 2012 Complaint Accepted by System

SYSTEM Jul 25, 2012 Complaint 22-9991 has been filed.