Landlord Complaint Record: #23-0075

Dundee Tower    |    Dana Mann    |    Omaha    ,    Nebraska 68132    Landlord Complaint 23-0075

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WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.

Case Number : 23-0075 Filing Date : Aug 8, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Aug 8, 2012
We have cleaned it the best we can and it comes back

upload Kept Private Renter Aug 8, 2012
The smallest bed bug bites

upload Kept Private Renter Aug 8, 2012
Another picture of the basement mold

upload Kept Private Renter Aug 8, 2012
Disgusting. Still has not been cleaned up. We have to do laundry down here

upload Kept Private Renter Aug 8, 2012
Has since been spray painted. Could not be in apartment because of fumes, I have allergies

upload Kept Private Renter Aug 8, 2012
One area the water flows down. Wall is crumbling and water goes into outlet. Dangerous

upload Kept Private Renter Aug 8, 2012
One piece of plastic glued over another. Still leaks

upload Kept Private RPA Mailing Center Aug 9, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Aug 21, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Dana Mann RENTER : Kept Private
Property Name : Dundee Tower      
Address : 14707 California St. Suite 11 Address : Kept Private
City, State - Zip : Omaha, Nebraska - 68132. City, State - Zip : Omaha, Nebraska - 68132.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs, Repair Issue and Mold
Fair Resolution according to renter :
  1. Cover cost of bed bug parasite treatment
  2. Reimbursement for RPA fee
  3. Reimbursement for personal cost. ie. Discarded bed, couch, dresser, clothing
  4. Fix ALL problems in apartment unit the right way
  5. Be allowed to leave without 30 day notice

Address               :   110 S 49TH ST APT 608
City, State - Zip   :   OMAHA, NE - 68132 3245.


My apartment unit was not cleaned at all before I moved in and all promises to do so were not fufilled. There were bedbugs in the unit when I moved in but did not know what they were because I've never had this problem before. I never had any bug problem for over 5 years at my previous residence so I know I did not bring them with me. After a month of being bitten I discovered they were bedbugs and called to have them taken care of and they promptly had pest control spray our unit. I had to throw away my bed, couch, dresser and a large amount of clothing to avoid re-contamination. I did not complain or ask for compensation at that time because I believed they were gone and I appreciated the quick response. They did not check surrounding apartments for infestation or spray anywhere else in the building. Bedbugs can lay dormant for up to 7 months and now they are back again. I called and had them spray again and now they want me to reimburse them for the cost even though they have not taken the proper steps to get rid of the bugs completely. Both times I have had to throw away my bed and furniture and wash everything I own and live out of plastic bags. I can't afford this anymore. My window had a hole large enough for my arm to fit through in it and was repeatedly only covered with weather tape before finally a piece of plastic was just glued over the hole. Water pours into our apartment whenever it rains due to unsealed holes around air conditioner and roof problems. It is a waterfall of rain from the window and pours into the power outlet and on the carpet. The wall is crumbling into pieces where the water flows and is visually severely damaged. I have mold under my sink and all that was done to fix it was spray paint over the mold. I have even had a friend of mine in city council contact them regarding LARGE amounts of mold from leaking sewage pipes in our basement where the laundry facilities are at. Presently the mold is still there and I have video and picture documentation for this and other problems. I have tried to be patient because i pay rent a week late sometimes and didnt want to complain too much but now I feel as though I am being taken advantage of. My living conditions are awful and I have to take medication to control my anxiety because of a year of residence in this place. I have been a good tenant other than paying late rent (never a month behind) and have had no complaints against me ever.

From Date IP Address Response
Landlord Aug 16, 2012 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 4, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.

SYSTEM Aug 19, 2012 Landlord Second response dead-line August 26, 2012 has been set for complaint 23-0075

SYSTEM Aug 19, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Aug 9, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Aug 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0075 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Aug 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0075.

SYSTEM Aug 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Aug 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Aug 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Aug 9, 2012 Complaint Accepted by System

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 New image uploaded by Tenant.

SYSTEM Aug 8, 2012 Complaint 23-0075 has been filed.