Landlord Complaint Record: #23-0195

Billy Rivera    |    Myrtle Beach    ,    South Carolina 29577    Landlord Complaint 23-0195

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REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.

Case Number : 23-0195 Filing Date : Sep 1, 2012
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 3, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Sep 13, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Billy Rivera RENTER : Kept Private
Property Name :      
Address : 4757 Highway 19 BYPASS S. Address : Kept Private
City, State - Zip : Myrtle Beach, South Carolina - 29577. City, State - Zip : Myrtle Beach, South Carolina - 29588.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Breach of Agreement
Fair Resolution according to renter :
  1. Pay for assessment and treatment done thus far and for any required additional treatments
  2. Allow early lease termination without penalty if the problem cannot be resolved

Address               :   519 Sims Dr.
City, State - Zip   :   Myrtle Beach , South Carolina - 29588.


Soon after moving into the premises, a bed bug infestation was discovered. When we notified our property management company (Semper Fi) of this issue we were told that they would not be responsible for any treatment or removal of the pests. We believe this constitutes a breach of the implied habitability warrenty that requires tenants to be provided a safe, livable environment. Bed bugs are classified as a parasite and are therefore more of a safety threat than most other pests. The total cost for necessary treatment is estimated to be $1900. This is an insurmountable amount for a family expecting a new baby and must be covered by management to guarantee our safety. If this problem is not handled in a timely fashion, as is required by law, we request early lease termination without penalty.

From Date IP Address Response
Landlord Sep 10, 2012 Explain why you can't accept / Offer Alternative Resolution.

Agent Date Response
SYSTEM Mar 5, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 4, 2013 The case has been resolved as 'Met Minimum Requirement'.

SYSTEM Sep 13, 2012 Landlord Second response dead-line September 20, 2012 has been set for complaint 23-0195

SYSTEM Sep 13, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Sep 3, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Sep 3, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 09, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0195 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Sep 3, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0195.

SYSTEM Sep 3, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Sep 3, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Sep 3, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Sep 3, 2012 Complaint Accepted by System

SYSTEM Sep 1, 2012 Complaint 23-0195 has been filed.