Landlord Complaint Record: #23-0367

Tom Schrage    |    Waterloo    ,    Iowa 50701    Landlord Complaint 23-0367

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-0367 Filing Date : Oct 11, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Nov 29, 2012
This is the invoice for the heat treatment performed by Rid R Bug. I want reimbursement for this. If this does not get reimbursed, the landlord has failed to follow the guidelines in the lease agreement to do whatever it takes to keep a safe and inhabitable area.

upload Kept Private RPA Mailing Center Oct 11, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tom Schrage RENTER : Kept Private
Property Name :      
Address : 1143 Fleur Drive Address : Kept Private
City, State - Zip : Waterloo, Iowa - 50701. City, State - Zip : Waterloo, Iowa - 50702.
Phone : Kept Private Phone : Kept Private

Fair Resolution according to renter :
  1. Refund bed bug extermination costs of $1,070 minus cleaning expenses which I was told was $80ish
  2. Refund deposit of $745
  3. I have copies of all bills to supply upon request
  4. Refund cost of mediation (will supply charges upon request)

Address               :   2549 Edgemont Avenue
City, State - Zip   :   Waterloo, Iowa - 50702.


There is no proof where the bed bugs came from, but when I had my son's room inspected, there were eggs attached to the bottom of his box spring. The inspection proved that there were no other bugs in the rest of the unit so I bought an encasement for the bottom half of the bed. ($45 at Factory Direct Mattress Warehouse). I called a company in Marshalltown, Iowa that can do the unit, but it is $1 per square foot and the entire place would probably need to get treated. (I live in a duplex). I do not feel as if I should pay for the neighbor's side of the unit since I don't live there and I don't want my rent to increase if the landlord pays for it. I just want the bugs gone, as I am allergic to them and they leave scars. I am hoping that the encasement will keep them from spreading upstairs to the neighbors, but it is possible that they are already in the baseboards up there.

From Date IP Address Response
Renter Nov 16, 2012 1.Since this case was opened, I received an email from the landlord bullying and threatening me. I would upload documents and such, but this website errors every time I try to.

Renter Oct 23, 2012 1. The entire bill was $1,070. $450 would not be half.

Explanation: By October 31, I will be able to move, and can find a sub-leaser or just terminate lease depending on what landlord agrees to. This way there is no more scare that bed bugs may come again the future.

Renter Oct 23, 2012 Offer an Alternative Resolution.

Landlord Oct 22, 2012 Offer an Alternative Resolution.

Renter Oct 16, 2012 1. Rent took all my check. I can't pay for any of it. I've read that bed bugs are parasites and that parasites make a place uninhabitable, therefore becoming the landlord's responsibility. If there is no proof that there were no bugs in the duplex prior to tenant (me) moving in, then there really isn't much of an argument on the landlord's behalf. I cannot afford to pay higher rent to pay the landlord back. If the landlord agrees to release me from the lease (by the end of the month) and return security deposit, I will pay the entire cost of heat treat when they come this Thursday.

Explanation: Heat treat is scheduled for this Thursday. I can move out by the end of this month provided landlord releases lease and reimburses security deposit after I clean.

Renter Oct 16, 2012 Offer an Alternative Resolution.

Landlord Oct 16, 2012 Offer an Alternative Resolution.

Agent Date Response
SYSTEM Mar 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM Mar 26, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Nov 29, 2012 New image uploaded by Tenant.

SYSTEM Oct 19, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 18, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Oct 11, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 17, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0367 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Oct 11, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0367.

SYSTEM Oct 11, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Oct 11, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Oct 11, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Oct 11, 2012 Complaint Accepted by System

SYSTEM Oct 11, 2012 Complaint 23-0367 has been filed.