Landlord Complaint Record: #23-0574

Bob Novus    |    St Louis    ,    Missouri 63123    Landlord Complaint 23-0574

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-0574 Filing Date : Nov 27, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Bob Novus RENTER : Kept Private
Property Name :      
Address : 8823 Gravois Rd Address : Kept Private
City, State - Zip : St Louis, Missouri - 63123. City, State - Zip : Affton, Missouri - 63123.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug infestation
Fair Resolution according to renter :
  1. Erradication of the 'parasite" done through pest control company

Address               :   8953 Valcour 1w
City, State - Zip   :   Affton, Missouri - 63123.


Tenant of said apartment discovered she has an infestation of bed bugs and informed her landlord with in 48 hours. Landlord responded by informing tenant that it was her sole responsibility to have "her issue" taken care of by herself. She threw away all the beds in the apartment and called a pest control company to have them come out and the pest control company stated that it was pointless unless he has access to the whole multi-living unit containing more than 12 units. A week later the landlord was contacted by said tenants daughter to discuss the issue and she was told that he would discuss the complaint with his wife and any further discussion regarding this issue will be discussed with the tenants family member and himself.

From Date IP Address Response

Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Dec 8, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 07, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Dec 8, 2012 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Nov 30, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 06, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0574 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Nov 30, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0574.

SYSTEM Nov 30, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Nov 30, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Nov 30, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Nov 30, 2012 Complaint Accepted by RPA and is pending further processing.

SYSTEM Nov 27, 2012 Complaint 23-0574 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.