Landlord Complaint Record: #23-1310

East Bay Viilage Resident Manager    |    Heather Paliotti    |    Middletown    ,    Rhode Island 02842    Landlord Complaint 23-1310

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WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.

Case Number : 23-1310 Filing Date : Mar 4, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Heather Paliotti RENTER : Kept Private
Property Name : East Bay Viilage Resident Manager      
Address : 969 West Main Rd Address : Kept Private
City, State - Zip : Middletown, Rhode Island - 02842. City, State - Zip : Middletown, Rhode Island - 02842.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of Agreement
Fair Resolution according to renter :
  1. I do not have to give back a previously approved Referral Discount on the amount of $250.00
  2. Reimburse for RPA fees

Address               :   969 West Main Rd, Apt 9201
City, State - Zip   :   Middletown, Rhode Island - 02842.


On December 31st 2012, an East Bay Village Rental Office (EB RO) representative/employee verbally notified me that I was granted a Referral Discount on the amount of $250.00 on the basis of having referred a person to live on the Harbor Village premises. This employee also indicated to deduct this amount from the next month's rent payment as the mechanism to receive such discount. On January 2nd 2013 I deducted the referral discount from my monthly rent paycheck as indicated by the EB RO employee. Over six weeks later, I received a letter, dated Feb 16th, from the EB Rental Office indicating that I was carrying a balance of $250.00 and that prompt pay was in order to avoid additional fees/charges. This letter failed to mention the nature of such outstanding balance. Days later, I called the Rental Office and informed them that the outstanding balance must be the referral discount that probably did not make it into their records. The RO employee said he would look into this it. On Friday March 1st, I personally spoke with the Manager Heather Paliotti, who stated that I was misinformed by her employee; that the the reason for the outstanding balance is that the person I had referred does not qualified for the referral discount as this person used to be a previous tenant years ago. As can be seen, ES Management is holding me responsible for their mistake realized at least 6 weeks after the referral discount was granted and verbally communicated to me on Dec 31st 2012. EB Management failed to notify me their intention of not honoring the referral discount. Instead a letter is sent to me that I carry an outstanding balance without revealing its nature; and that urging me to pay as soon as possible to avoid additional fees/charges. A done deal agreed to by both parties cannot be broken. EB RO has poorly handled this matter. Not only is the EB RO holding me responsible for its mistake but also failed to notify me their intention to not honor the Referral Discount. I found out of their intention when took the action of investigating the outstanding balance. Now they urge me to pay ASAP to avoid penalties. Therefore, I disagree with the EB RO that I must return the referral discount on the amount of $250.00.

From Date IP Address Response

Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.

SYSTEM Mar 14, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 14, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 6, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Mar 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1310 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1310.

SYSTEM Mar 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 6, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 6, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 6, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 4, 2013 Complaint 23-1310 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.