Landlord Complaint Record: #23-1387

Grandview Summit Apartment Luxury Homes    |    Barrie Props    |    Crestview Hills    ,    Kentucky 41017    Landlord Complaint 23-1387

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RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.

Case Number : 23-1387 Filing Date : Mar 12, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 22, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

upload Kept Private RPA Mailing Center Mar 25, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Barrie Props RENTER : Kept Private
Property Name : Grandview Summit Apartment Luxury Homes      
Address : 651 Napa Valley Lane Address : Kept Private
City, State - Zip : Crestview Hills, Kentucky - 41017. City, State - Zip : Crestview Hills, Kentucky - 41017.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Overall dissatisfaction and slow/lack of response to pest issue-bed bugs.
Fair Resolution according to renter :
  1. Immediate remediation of pest problem by management (as proposed on 3/5/13).
  2. Release from lease after we provide 60 days notice (note we have fulfilled 8 months of a 12 month lease to date).

Address               :   451 TUSCANY VALLEY CT APT 7
City, State - Zip   :   CRESTVIEW HLS, KY - 41017 5488.


Reported finding single bed bug on 3 different occasions: 11/26/12, 2/28/13 & 3/4/13. November incident-responded with inspection; February incident-never addressed until we requested a meeting after March incident. During meeting with Barrie Props on 3/5/13, we were told management would take care of treatment if we chose, but told by management that treatment was not necessary. After an inspection of the adjacent units, even though no infestations were found, we requested treatment on 3/11/13. Ms. Props informed us to that we would receive paperwork by the end of that day, but we have yet to see the documentation for preparation for treatment; requests for us to contact the Pest Control company directly were deflected. We are not at all comfortable in our home, filled with anxiety of a looming problem (knowing early detection and treatment is key), and we have experienced bites (after we were told treatment was not necessary). We are certainly not living in a "worry free" environment and therefore request immediate treatment. We are requesting a release for overall dissatisfaction. In addition to the pest issue, 1. Required utilities were not clearly conveyed (i.e. cable is not included; it is an additional fee which was not how it was initially conveyed, water is charged by the building and divided by unit-not individually metered), until we were sitting in the lobby, with a parked moving truck, and presented with the lease. We felt pressured to sign, having no other option. 2. Dissatisfaction with kitchen appliances: were told that the refrigerator just rattled and that the garbage disposal wasn't for anything except plate scraps by previous management. After inspection by Ms. Props, we did receive new burners for the stove top, which was an improvement, but after promise of a replacement refrigerator to be delivered today was not met (after staying home all day to assist with the switch), we are certainly unhappy. 3. Overall dissatisfaction with the property: we are non-smokers, but everything in the building reeks of smoke (sometimes coming through the drafty windows), we do not have animals, but those around us who do are not held accountable for cleaning after their pets; and we feel that their advertising as "luxury" is misleading, at best, if not false, as we have lived in far better apartments where the rent was far less expensive. We feel we have given our best effort to work with management, but have had little success.

From Date IP Address Response
Landlord Mar 28, 2013 Offer an Alternative Resolution.

Agent Date Response
SYSTEM Oct 29, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.

SYSTEM Mar 25, 2013 Landlord Second response dead-line April 01, 2013 has been set for complaint 23-1387

SYSTEM Mar 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)

SYSTEM Mar 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Mar 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 15, 2013 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.

SYSTEM Mar 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1387 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1387.

SYSTEM Mar 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 15, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 15, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 15, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 12, 2013 Complaint 23-1387 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.