Landlord Complaint Record: #23-1519

1220 Delaware Ave,    |    Triplett Company    |    Ames    ,    Iowa 50010    Landlord Complaint 23-1519

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UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.

Case Number : 23-1519 Filing Date : Mar 24, 2013
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 1 Landlord Response : Case Closed

Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 25, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Triplett Company RENTER : Kept Private
Property Name : 1220 Delaware Ave,      
Address : 323 5th Street Address : Kept Private
City, State - Zip : Ames, Iowa - 50010. City, State - Zip : Ames, Iowa - 50014.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug infestation
Fair Resolution according to renter :
  1. That landlord should pay for infestation that I was not the cause of.

Address               :   1220 Delaware #2
City, State - Zip   :   Ames, Iowa - 50014.


I notifyed my landlord that there is an bed-bug infestation in my apartment and four-plex. They responded that I was fully responsible for this. They sent out an alert dog that verified that there was bed bugs in my apartment. I believe that these bed bugs came from the apartment next to me initially as there is no evidence that the bed bugs orginated in my apartment.

From Date IP Address Response
Landlord Mar 29, 2013 Triplett Companies was notified of a possible case of bed bugs on Thursday, March 21st in the afternoon. Dana had spoken to a neighbor regarding a concern about having bed bugs in her unit after finding live bugs on her couch and her child’s bed. That neighbor in turn called our office, reporting the possible issue. He was concerned that the bugs could spread to his unit. Dana did not originally report the issue to our office. That same afternoon a local pest control expert was contacted with instructions to inspect the entire premises with a trained canine for evidence of bed bugs. The company was scheduled to complete this work on March 25th. They fully inspected each unit and only found bed bugs in Dana's unit. At this time Dana was notified that the issue needed to be remedied and that she would be responsible for the cost as her unit was the only unit in the 4-plex affected, and her lease clearly states that tenants are responsible for their own pest control. Bed bugs have never been an issue at this property and records from the pest control company clearly show that the Tenant is responsible for the infestation. If Dana does not correct the issue and the infestation spreads to other apartments, she will be responsible for the treatment of those units as well.

Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.

SYSTEM May 5, 2014 The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution.

SYSTEM Apr 1, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: March 31, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.

SYSTEM Apr 1, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.

SYSTEM Mar 24, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: March 30, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1519 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.

SYSTEM Mar 24, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1519.

SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord

SYSTEM Mar 24, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.

SYSTEM Mar 24, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter

SYSTEM Mar 24, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.

SYSTEM Mar 24, 2013 Complaint Accepted by RPA and is pending further processing.

SYSTEM Mar 24, 2013 Complaint 23-1519 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.